Best Western Plus Westgate Inn & Suites

Jamie

Awesome hotel. The rooms and commons were all updated and clean. What a friendly staff they have too! They were exactly who you hope to be greeted with after a long dreary trip when you just need a place to rest. Cool bar downstairs for a evening drink and a sweet breakfast bar. This place was so good to us!

Kat Zukarfein

We love this place! This is our third stay and we enjoy it each and every time. The receptionists are always delightful and accommodating. The room is clean, and we are very picky. The breakfast alone is worth it’s weight in gold. Outstanding all around! 😊

David McMillian

This past Memorial Day I spent the weekend with my family at the Best Western Westgate Property in Leland, NC. I have relatives that live in Leland and it has become a routine to stay at the Westgate property every Memorial Day weekend. The convenience of the pool, breakfast and proximity to the Walmart makes the property an easy choice, but now we will look for other places to stay for our annual trip. In February I looked up rates for the weekend and found/booked a State Government employee's rate. I work for the District of Colombia government, so I knew I qualified for the rate. A week before the trip I called to confirm the reservation and the rep said I was all set. However, hours before our arrival on the day of check in, I received a call from the Westgate asking if I was on government detail. I was told that unless I could produce details about a work trip, I would have to pay a normal rate. I tried to explain that I was a State Government employee and I did not know had to be on work detail. I then asked if I could receive a retroactive rate for the weekend and the rep said the manager would call me back. Finally, I spoke with the Assistant GM Jennifer Bias, who told me that I could not receive retroactive rate. I asked her if I they could grant a day off the total and she suggested (in an extremely snarky tone) that I only stay 2 days instead of 3. I explained to her that I should have been informed early in the week about the rate requirements, when I called to confirm. We had driven 6 hours from DC and were essentially helpless with a 4 year child, with every other hotel booked. At this point, My wife and I were highly bothered with the customer service and tone of Ms. Bias. But before we got off the phone, I let Ms. Bias know that we wanted to keep the reservation but we were calling Customer Relations. When we called Customer Relations, we found out that Management at the Westgate had cancelled 2 days of our trip. Meaning we would have to find another place to stay, because Customer Relations also informed us that the Westgate Property had been completely booked for the weekend. So you can imagine how stressful this experience was with a toddler, driving over 6 hours from DC. When Customer Relations attempted to reach out to inquire about why Westgate Management cancelled 2 days, Jennifer Bias was in an interview and could not be reached. When we finally arrived at the Westgate property, the front desk gentleman told me that Customer Relations had cancelled the two days and they would have to reinstate the days. At this point we did not care about the expensive rate they were quoting us and just needed a place to stay. Customer Relations finally got in contact with Jennifer Bias and she claimed that she had no idea how our rooms were cancelled. Customer Relations was extremely apologetic and even sent us a 50 dollar check for all of the incontinence. As a loyalty member, I felt we should have received more tact and been handled with a more care. I know your company is a big business and losing one customer does not make or break your organization, but my family and I will no longer spend our money at your hotels.

Michelle Rackham

The hotel staff was so nice! From the front desk to the kitchen staff- breakfast was delicious and the place was clean! My only suggestion would be to put wipes in the gym as I had to go to the front desk to ask for something to clean the equipment/weights I had used for the 3 days I was there. We will definitely be coming back!