Sunrise of Staten Island

Deborah Mary

The place gives a good show in the daytime when you walk in. However there is no one to speak to after 8 o'clock . The people that answer the phone during the day are nice, but They give you no information, and do not call you back when they say they will. Neither do they answer the phone on the floor, no matter how early,, or what time you call. And if they do rarely, the phone either disconnects or they hang up a few minutes latter and never answer the phone again. nor does the nurse station answer the phone most of the time. Either they don't have enough workers, or they just hang up with no explanation . There is a woman named Jamalia extremely nasty there in the early evening. I also know someone that's in there that is very unhappy because they control their every move, when they lie down, when they get up. that is not what assisted living is. The elderly people that are affected with memory loss should be treated with kindness, and dignity. And I know they are not always treated that way in this place. After speaking with her I would never leave my loved one there. The rooms are very dark, ugly colors. They look like a prison cell. With a plastic covered chair, And a very small bed that you have to be concerned that your love one does not fall out of. The bathroom has the bowl at the very end of the room so if your loved one has a problem walking they will fall on the way. There are also very sharp edges on the corners of the bathroom sink cabinet. Not very safe for elderly people that are not in good shape. The Alzheimer part of this place looks like it was converted from a cheap Live in hotel. Very depressing place to look at. God help all those that are forced to stay there The many hours that they have no family aware of what is going on. I have heard people screaming very loudly in the background out of their minds twice when I call up .

Moii Tavera

I heard about them and they say that it is a very good place. I would like to work with them. I am hha

Doreen Hafele

I am reading these reviews and am sorry to say rediculous. One person lost a job for one mistake?? Why not share the mistake?? O tolerance is ok with me when it comes to my mom. Others complained when they called people weren't sitting around doing g nothing waiting for their calls, even demanding to call 8 pm at a senior home. Probably when everyone us working to get patrons ready for bed! So far I love the facility and the staff! Even their scheduling of patient's day is great.

Gissel Jerez

Called this place mid-day hours around 12pm-2pm on a Tuesday and an older woman answered the phone, I called to ask some questions and she had a hard time understanding what I was saying I had to repeat my question like 4 times, mind you I was born and raised in New York, she was just in a hurry to get me off the phone. I feel bad for those who may have family here and call to ask questions. Person lacks customer service skills.