Callen-Lorde Chelsea

Category: Medical clinic in New York

Address: 356 W 18th St, New York, NY 10011, USA

Phone: +12122717200

Opening hours

Sunday: Closed

Monday: 8:15AM–8:15PM

Tuesday: 8:15AM–8:15PM

Wednesday: 8:15AM–8:15PM

Thursday: 8:15AM–8:15PM

Friday: 9:45AM–4:45PM

Saturday: 9AM–3:15PM

Reviews

Eric “Eric”

Sep 16, 2022

Callen-Lorde Chelsea is the best place for your medical needs. Things has gotten hard to program any appointments after the pandemic. They are not to blame. Therefore, I'm a understanding patient. This pandemic has changed everything around.

rose love

Sep 15, 2022

You are safer dying of illness than being a patient at Callen-Lorde. It took me 6 months, from the time I first contacted Callen-Lorde's offices, to receive an intake appointment. During this appointment, my doctor (Kate Bautista) repeatedly touched my thigh without asking and made unprofessional comments about my appearance. She made notes of my prescriptions in my chart, but did not request for them to be sent to my pharmacy, and did not tell me this. I lost almost a week of work, while in a rapidly deteriorating physical and mental state, due to not receiving my medications, just to sit on hold with Callen-Lorde, all day, for days in a row. Their offices are severely understaffed. The staff they do have is utterly incompetent, withholds information, and seemingly refuses to reach out with urgent updates regarding your care. After probably at least 20 phone calls (none of which resolving my urgent situation) finally, I made time to go to their Chelsea office in person, where I waited at least a full hour, before receiving the wrong prescription. When I got home, I noticed this and I called the Callen-Lorde pharmacy, where I spoke to a man named Peter, who told me that my doctor prescribed me the wrong items, and that I should use the incorrect items anyways, despite all medical literature I read telling me it would be unsafe. You are safer dying of illness than being a patient at Callen-Lorde.

Sean

Aug 30, 2022

I had an appointment for today at 11am. I got a call at 9am that the provider called out sick and his next available appointment wasn't for another month and a half. I laughed and hung up.

Nicole Tejeda

Aug 11, 2022

Great place but be careful with therapy here , been pushing people into medication more than actually helping . ( literally was told by a therapist that they couldn’t help me till I saw a psychiatrist , Usually it’s not suppose to be like this , has gotten more white washed in the couple of years and some staff have gotten attitudes when asked certain things . Still a great place overall for help but let’s be honest it’s changed .

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Questions & Answers

Do you guys test for free for other stds other than HIV? Like herpes, clamydia, job etc

Nabil Tineo | Sep 30, 2018
Jeremy D | Sep 30, 2018

Yes

Where the transparency n accountability when stuff or workers there disrespectful n unprofessional

Barbie Gomez | May 2, 2022
R C | May 2, 2022

Honestly I cannot tell you that. I myself had a situation which was highly unprofessional and in my opinion should have resulted in termination. I spoke to several ppl and you get the usual "I'm sorry that has happen to you." "Thay should not have happened." Etc. But nothing was ever done. They even try to set me up with the same person after I specifically asked them to put a red flag up on my profile so it's known to not set me up with the person and they did. It is and was traumatic. I am noticing now that they do not always listen to the adults as they do the teen program kids as I was once.

Why is your automated phone system so bad? If you guys are so busy you should I hire more people to answer the phone

bless you | Sep 29, 2020
Илья Соков | Jun 1, 2022

+ clean your voicemail box. It's always full and unable to record any messages for unanswered calls

Can I make an appt without having a state ID?

Kyle R | Sep 29, 2020
Илья Соков | Jun 1, 2022

Yes, you can

Do you take patients that are uninsured?

TC | Sep 30, 2018
Jeremy D | Sep 30, 2018

Yes, they do

What are the hours for your free HIV testing?

Mark Dorfman | Sep 30, 2018
Илья Соков | Sep 30, 2018

Same as Lab hours

Do you do walk in blood work on Friday.

Mundia Bolton | Sep 30, 2017
Joanna Escobar | Sep 30, 2018

Yes

Are hearing tests available on site?

Nina Picon | Mar 3, 2022
Lëslie Avighna | Mar 3, 2022

No... They will give you a referral to an ENT specialist in the area.

Read More

I HEARD THAT CALLEN-LORDE IS NOW MAKING APPTS FOR COVID-SHOTS. IS THAT TRUE? THANKS

MARK JONES | Sep 29, 2021
BLUNTEDonBROADWAY | Sep 29, 2021

Indeed, Callen-Lorde is making appointments for Lady Covid LaShay...via their "portal".

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Paul and Karen Perkus (married) are over75 years old. When can we get the injections against COVID-19?

Paul Perkus | Sep 29, 2021
Danny L. | Sep 29, 2021

Not exactly sure,but I saw an article yesterday saying to the governor of New York is expanding the vaccinations to people 75 or older and essential workers as early as this week..

Do they have dental services here? and if do how are they

Donnie White | Sep 29, 2020
Илья Соков | Jun 1, 2022

Yes. But it's like 3* of 5* max..

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Are you guys accepting new patients at this time?

Kyle Rapalo | Sep 29, 2020
Callen Lorde | Sep 29, 2020

Hi Kyle - Unfortunately we are unable to accept new patients at this time. Please check back on our website for updates. Please check with our friends at apicha if you still need care.

My current FNP psych is moving to CL. Will I be able to transfer to CL and continue services with him? Also. I would like to consolidate all of my care providers into 1 location. HIV and PCP, psych for med mgmt, individual therapy. Is this possibl

Ian Noble | Sep 29, 2020
Julio Arnaldo Rolon Mendez | Sep 29, 2020

CL opened again the intake of patients. If you want to start services there go to the 6th floor and ask to speak with a RAP Case Manager so they can help you with all needed to transfer your case. Regarding the PCP, that is possible as long you have government health insurance since they don't accept private insurance.

When I go there for the first time can I use a student ID?

Kyle R | Sep 29, 2020
trent ward | Sep 29, 2020

A state id or IDnyc works best

How do I schedule an app for hormones?

Marshal Smit | Sep 29, 2020
Keneisha Adlam | Sep 29, 2020

You can call the call center or come in and make the appointment.

What about id mine is expired?

gilbert anderson | Sep 30, 2019
Christina Davignon | Sep 30, 2019

I'm not sure what you're asking.

Does Callen-Lorde offer couples counseling/therapy?

Hennessy Winkler | Sep 30, 2019
Melvin Masula | Sep 30, 2019

Yes

do you treat minors without insurance for free? :/

janis whom | Sep 30, 2019
Shara Martinez | Sep 30, 2019

Yes they do treat minors without insurance for free it's called the hott program

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I had a msg from someone I had unsafe sex with letting me know he had gonorrhea and to get in touch with callan lorde. Can I book an appointment or is there a walk in systems?

rio dejo | Sep 30, 2019
Darius Fox | Sep 30, 2019

Can walk in Saturday for HIV and STD testing. Or can walk in during the week but you will be meeting with case management, and reffered to their sexual health clinic which may not be same day.

Hey I’m having trouble finding an lgbtq primary care doctor; is this only a testing facility or can I seek advice for primary care?

Gabe Riel | Sep 30, 2019
Christina Davignon | Sep 30, 2019

You'll be able to find a kind, understanding and knowledgeable primary care provider. They also have a lab on the first floor along with a pharmacy. Everyone I've worked with at Callen-Lorde has been wonderful. Definitely recommended.

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Can I do my hiv test secretly without given my real name ?

Sam Sam | Sep 30, 2018
Илья Соков | Sep 30, 2018

Yes, you can

Do they accept MetroPlus 🤔

TaylorCrawford Walker | Sep 30, 2018
Илья Соков | Sep 30, 2018

They accept most of insurance plans. Same time can help to shift to other if you need/like

GYN that takes Medicare?

Gloria Rosen | Sep 30, 2018
Jaqui Cx | Sep 30, 2018

Yes

Do I need an appointment to be seen for the first time?

Carolina Tapia | Sep 30, 2018
Mx. RuK | Sep 30, 2018

Callen-Lorde has walk-in hours that new patients can go through the intake process during. You don't need an appointment for it!

is there walking blood test on Saturday

Big music Fan | Sep 30, 2018
Joanna Escobar | Sep 30, 2018

Yes

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