Annandale Healthcare Center

Jays Music

Repeat after me, DO NOT SEND YOUR LOVED ONE TO THIS FACILITY, YOU WILL NOT BE HELPED!!!!!! When I arrived there as a patient in October 2021, I was recovering from Covid-19 in where I needed dialysis 3x a week, oxygen and needed both physical and occupational therapy. I was placed in the Emerald Court wing with a single room, which was half dirty, the bedsheets were clean but the curtains were not!. As I arrived, my paperwork was missing, the nurses did not have all my medications, and I needed a bi pap machine for sleep which they did not have. Within a few days I had what I needed. The dialysis center was literally on the bottom level of the same building as a separate company from the nursing home. I was never informed that my insurance was not covered by that company but the nursing home allowed me to use their machines every week. Let’s not get into the visitors part; whenever I wanted someone to visit me or be visited, instead of calling in advance, they had to go online and register but for only 10 minutes per day, and could not visit the rooms of the patients. Visiting hours were unfair because they do not allow weekend visits. Everywhere else I was in, I had countless visitors and they called the day of and yes, this was prior to me staying there during the pandemic. The nurses and nursing aids were useless to where they act deaf whenever they are paged. Not everyone is like that, for I can only name a few who treat their patients with respect and love. And don’t even try to get a nurse at nighttime. When I was trying to get my bi pap machine to work, I paged a nurse to help me, she has the nerve to tell me “that ain’t my job!” I was shocked and upset by that statement. If she didn’t want to do it, then she should’ve stayed home with her bad attitude. As I would move from Emerald Court to West II wing all the way in the corner away from the front desk and nurses station, I would get the same slow response whenever I request something. I would see nurses literally ignore older patients especially with those who were screaming loudly where everyone could hear. One patient ended up dead because no one assisted her when she was crying for help or in pain. the food was atrocious as hell to the point I had to order out every single day for each meal I stayed there for 2 1/2 months. I had to let someone know and be a voice to the voiceless for those patients who couldn’t talk for themselves. Because some of these nurses wouldn’t do their jobs, I would contact the bosses above them JUST SO THEY WOULD DO AS INSTRUCTED! I should have contacted the tv stations on them, but it’s not even worth the air time. The only thing positive about that place was that I had great physical and occupational therapists who never gave up on me and was patient with me and my progress. If I could give this place no stars out of five, I would. I don’t even wish my worst enemy to stay there if it’s the last place on earth! A couple of great caregivers but 85% of them sucked! They’ll take your money but that’s it, the care there is a joke! I’m so glad I’m not there anymore! DO YOURSELF A FAVOR AND TAKE YOUR LOVED ONES ANYWHERE BUT HERE!

Troy ROBERTSON

Neglect fulhole and slow to respondmostlyanawfulexperiencethryjustwantyoutmoney..I'll pray for you and yours..

Christopher Duncan

0 stars Guilty for 59 deaths Caught in the act not caring repeatedly Much of the staff there just for a paycheck All fears ended up being reality at this place They do get away with so much. Do your research. I'm sorry Mom.

Hannah

I got well faster. Staff are wonderful caring and steadfast . I could have gone to other facility but i desired to come back to Annandale Healthcare center. I highly recommend this place. Christopher Reed