Brightview Senior Living

L K

I really wasn’t sure what to expect when I moved my mother from her home in another state into Assisted Living here in VA. Overall, she has transitioned well thanks to the residents and the positive, supportive staff members at Brightview. Right when you walk in the door, everyone at the concierge desk is incredibly friendly and kind! They always greet you with a smile and are positive when responding to questions and offering assistance. The DON and nursing staff are always helpful. They are continually available to answer any questions and do a great job of ensuring my mother’s prescriptions are accurately ordered. My mother really likes the med techs who administer her prescriptions – they are compassionate and caring, and always take a moment to engage in a positive conversation with her; which makes my mother feel welcomed and cared about. My mother has a wonderful lady who supports her with bathing assistance. She is incredibly patient and understanding, and we really do appreciate her! The Activities team does a great job of involving residents, and the Activities Director has really introduced some great events for the residents to participate in. The Maintenance Director and staff are wonderful to work with and always responsive and positive when helping – which has been very comforting while my mother was getting used to her new apartment. The dining staff members are incredibly hard working. Several of the servers took the time to get to know my mother and the food she likes/dislikes, offering suggestions if she is struggling with a selection. The Dining Director has also been open to menu suggestions that my mother might enjoy. The individuals who clean my mother’s room do a really great job. We also really appreciate the individuals who do her laundry--always done well and put back in her room neatly. My mother has a large window in her room that lets in lots of light and has a gorgeous view of the trees and the beautiful landscaping – she loves seeing the outdoors and nature. There is also a beautiful outdoor area for residents to sit and enjoy. My mother’s level of care needs have been minimal, and she doesn’t have any major health issues; therefore we haven’t required Aide support thus far. While there have been some bumps in the road and a few things that haven’t gone as well as I had hoped, when my mother is interacting with the positive staff members at Brightview it makes a world of difference in her day! I am thankful to those individuals for the care and support they provide my mother while she is in assisted living.

Virginia Collins

This Review is for Wellspring Village at Woodburn. Like many families we were living in denial that my mother in law (MIL) while showing some cognitive impairment was doing okay having a grandson living with her. Eventually, after a bathtub left with the plug in and running created a flooded house, we had to face the fact things were just not working out. Faced with needing a quick placement, I visited and talked with many memory care homes in the area. For the most part I was disappointed - rather dreary and uninviting and all about money. Bright View changed my entire perspective and took the lead easily after a couple of great conversations with Laura Daly. She was knowledgeable, upfront about their inclusive pricing and what we should expect. It wasn’t just about selling a room –she wanted to help whether Bright View was our final choice or not. Laura was unable to meet us for a tour, but the Director, Franc Cooper, took us around the building and offered the MIL a couple of different options for a room. As we walked around, Franc spoke to the residents by name. The people working on the floor spoke to us and made us feel welcome. The facility was spotless, the décor was well thought out and the community dining room and living room were very nice. The patio across from the memory care dining room offered the residents an opportunity to be outside and safe. It was one week from our first contact to move in day. We were met by Regina Allotey, the head of Wells Spring Village. My MIL was a little confused about what was going on, but Regina and her staff took her under their wing and got her settled and comfortable. While they advised to let a little time go by so she could settle in before we visited, Regina kept us informed as to how she was adapting. It is hard to believe a year has passed. The staff at Wellspring seems stable without a lot of turnover which I believe is important in memory care. Regina is very responsive to questions and the people working on the floor are always glad to see visitors and often greet me by name. My MIL is not always happy and gets herself a little worked up on occasion but the caregivers seem to know how to redirect her thoughts so she calms down. They are a very patient and caring group of people. We could not be happier with the care she is receiving. I feel like our family truly lucked out when we found a home at Bright View for my MIL. We no longer worry about her safety, meds are given on time and the people surrounding her care about her and all of the residents. Visit. I think you will be glad you did.

Sean

Brightview Woodburn is fantastic! The Brightview team is very attentive to our loved one's needs and health especially during the last two years of the pandemic. We are lucky that we found Brightview. Great facility and great team!

Mathison McConville

The staff her at brightview are so welcoming and attentive to their resident’s needs. They work tirelessly to keep things operating at the highest capacity. Watching their management throughout the pandemic has been impressive and reassuring. They put their residents health and safety above all else. Their care and compassion is felt as soon as you walk through the door.