Courtyard by Marriott High Point

Neen

Service was way out of the ordinary for me. Guest services( Antoinette) contacted me via text to inquiry whether I needed anything and if my room was satisfactory. I thought that was exceptional. Usually, it's the other way around, where you have to contact the hotel. Their approach was very proactive.

Kellsey Galart

We stopped on a trip home and paid $310 for one night. Pool is not open, room has duct tape holding together the trim in some areas, beds are super soft so not sure how well we will sleep. Thought about leaving but would be pit the $ for the room and have to pay for another room. plus got to pay for breakfast? What am I paying over 300 for amenity wise? Update: My 4 year old pulled a Jack Daniel's bottle and boarding pass out of the couch/pull out bed, pulled back the bedding on one of the beds only for it to be dirty, and beds were terrible! Not just soft but broken down and needing replaced. They did take some off the bill but honestly worst hotel stay we have ever had.

Jennifer Pulliam

Staff needs to be educated on ADA.gov service dog guidelines. Was asked for paperwork proving my dog was a service dog. 🙄 I am tired of having to educate staff at hotels and then them being rude to me about it. I decided to check out early and stay else where.

Nicole Obie

This was my first time staying here about 2 weeks ago. I’m sorry for the late review, but my experience was memorable! I mostly rated them a 5 because the customer service was amazing! Hospitality at it’s best!! If my memory serves me correctly, both Jennifer and Toni, were extremely helpful and I felt appreciated. The room was breathtaking. I loved it! I had a wonderful sleep. The only thing that really bothered me was the housekeeping lady kept knocking on my door asking about my departure time. I asked for a 2pm checkout time and I was out maybe an hour earlier. I feel like my time should have been communicated and no one should have knocked on my door or tried to open it. I felt rushed to leave, and I did not enjoy my last hour. Lastly, I would have loved for the Bistro to have better hours or more availability. Still, I will return.