Men's Wearhouse

Molly Mcdaniel

Horrible experience. The backs of the vests for a wedding did not match (see pic below). This is for a beach wedding so they are only wearing shirts and vests and not jackets so the backs matter. After the runaround they agreed to order more so that they matched but could not guarantee that they would match. The new ones they ordered matched. Thank God. We went and pick up the new ones and they had ordered an XXL instead of a 2X which is the size that they were supposed to be. We had already been over there five times and live an hour and a half away. The new vest did not fit and the only option was for me to send it back, wait for it to come back to the store and then they would resend the other one. I specifically sent a message to the manager telling her the correct size (2X) because she said I would have to tell her what size we need even though she had the size in her system. She ordered an XXL. So when I asked her what the difference between a 2X and an XXL, she told me the 2X was bigger. I asked her why she didn’t order the 2X like I asked her to (and the size he previously had) and she said that wasn’t the size they had in their system. She previously told me she didn’t know which size belonged to which person and that’s why she needed the size. She was ordering two vest so how did she know which size was the one that she needed to order the correct back on? Due to this being the managers fault for ordering the wrong size, they should go ahead and send the vest with a prepaid box for me to send the other one back. The wedding is in “three” weeks. Poor management. Don’t buy from them. Another option provided by corporate was that I can go online and buy another vest. You will end up spending a lot more money if you buy with this company. The first pic is of the wrong color backs (very tacky). The second pic is the correct size (2X) but wrong color back. The third pic is a picture of the wrong size (XXL) obviously. EDIT: I finally got corporate involved (after 3 attempts) and I got the replacement vest in time.

Don Freeman

I do not recommend buying anything from there people. They are are extremely dishonest and will rip you off if they they can. I bought a $500 suit from them on 6/11/22. I ordered three alterations to the pants, which I picked up on 6/25/21. I did not have time at the time to try them out when I picked them up. The alterations cost about $33. When I finally tried them on, they fit like when Ipicked them out. No work had been done, though I paid for it to be, and they told me it was done. I took the pants to my personal seamstress, who explained to me that the pants had been all pinned up for alterations, but nothing had been done. I paid her $55 for the alterations I had originally ordered from MW. I went to my local MW at Governor’s Crossing in Tallahassee, FL and the woman in charge there told me I was ineligible for a refund on the tailoring because I did not return the suit before 9/11/22, (but on that date, though I could not have known on the date I ordered the alterations they would be undone two weeks later when I picked them up). The manager acknowledged how illogical her position was but said she could do nothing because of “the system.” Bottom line: you get what you pay for. avoid these con men at all costs. I’m a pretty patient guy, but this and obvious scammery and dishonesty were beyond the pale. That manager should be fired, for ineptitude

Pedro Eliot

My groomsmen and I rented our suits for our wedding from this location and by and large, we were not impressed with the costumer service or quality of products that they provide. This company was confusing to work with and there was something else every week. My brother-in-law lives in another country and the only way that we were able to get measurements for the suit was to have a tailor measure him and for us to send the measurements over the phone to men’s warehouse. We were told by the staff that that was OK. We got the measurements. We tried giving the measurements to them over the course of a month. One call, they asked for a different set of measurements than the ones that we were given, another week we were instructed to send the measurements to their corporate office. Finally, they called us, and when we gave the measurements, they stopped us and just asked for the shirt tag size. They did not tailor anything with his suit before it arrived. The pants were too long (Men’s Warehouse did hem the pants for us) but the jacket was way too bulky. All the suits were wrinkled, and we had to iron them ourselves. The pants pockets were pilled. The website rental portal was a pain to navigate. It made me create a new profile every time and gave me no new actual information. Pricewise: It doesn’t cost much more to buy the clothes and the jackets, just go ahead and buy them instead.

Miford Adams

The staff was very helpful and professional making sure all of my rental needs were taking care of.