Harby Jewelers of Jacksonville

Alex Goeldner

I had a wonderful experience with Harby Jewelers! They redesigned a pearl ring that was a very special piece given to me by my Grandmother. It needed some updating, and the Harby team made sure it was the perfect combination of sentimental & timeless! Thank you! :)

Brian Kowalski

We have bought a handful of pieces over the years here starting with my wifes engagement ring and most recently a custom diamond/sapphire pendant. All transactions have been wonderful! Harby Jewelers has a customer for life

K H

Hugh created another beautiful piece of jewelry! I brought him my grandmother’s ruby ring for resetting. As always, he carefully listened to me and designed a beautiful, classic ring which I will cherish, as well as future generations. Thank you!

Michael Massey

Where to begin...I find the most effective communication in written format is just to get to the point up front. So here's that portion: If you're sitting on your couch looking at your phone wondering where you should take your jewelry business, look no further. This is the spot. Are you going to propose to your lady, and you need an engagement ring? This is the spot. Have you been married 100 years, and it's time to upgrade her ring for a centennial celebration? Wow, congratulations, but also, go here. Here's the longer section. If you just need a quick recommendation, see above. Harby Jewelers of Jacksonville worked with me while I lived on the opposite coast from them! Yes, California. They're responsive by email, kind in communication, BEND OVER BACKWARDS to meet your needs, and are a local family owned business. I had a horrible experience with, let's call them Jay's Jewelers, and it wasn't a tennis bracelet or set of earrings. It was my WIFE'S engagement ring. [cue sad music] We were devastated. Discoloring, terrible diamonds that had a cool feature where they'd just fall out, horrible soldering, you name it, we had problems with it. Enter Mr. Hugh Harby. He was a referral from a close friend that swore by him, and within two emails I knew I was in good hands. Hugh took a few details from us about what we wanted in a replacement ring. Within a few emails we had zeroed in on a ring, bands for later down the road, and even a special financing option that would allow us to pay as we go. It was seamless and easy. He was there helping us the whole way. We paid off the ring and I went right back to Mr. Harby when it was time to buy the bands. Financed them the same way. Seamless. As a part of my story, we had a small hiccup where my wife's ring size got lost in emails somewhere, so we didn't confirm the size before we ordered bands. When they came in, they were too small. No matter. Hugh and I went back through emails and when he confirmed it was an honest error on their part, they covered the resizing and soldering of her bands and ring completely. It was completed within a week and showed up safely at our door via certified mail that required a signature. No issues at all. Everything they have done since I started working with them has been professional, helpful, and kind. I've never even met this person face to face, but we have a great working relationship. When his mother passed, they sent out a beautiful email that actually made me tear up. I responded with condolences. THAT'S the kind of people these people are. If I EVER have needs that require a jeweler's expertise, I have a guy now. Don't waste your time with a big box store. Nothing against them, I'm sure there are kind people within their walls. But nothing beats the personal touch of a jeweler who genuinely cares for their customers. This is that jeweler. Mr. Harby, the Massey family owes you and your staff a debt of gratitude. Thank you from the bottom of my heart for everything you did for Lauren and me. We love you guys!