Helix Urgent Care - Palm Beach Gardens

April Goodman

I am from Maryland and in the last days of a week-long vacation at a resort here in the West Palm area. I've had an upper respiratory issue since arriving, but just a few days ago it got so bad that I felt I should seek medical attention. I Googled "walk-in clinics" and Helix was the closest. The world is so strange right now with so many things ending in sadness, disappointment, or frustration...that I didn't have high hopes for my visit. Boy, was I pleasantly surprised!!! My sister and I kept looking at each other in wide-eyed astonishment...as each employee was as kind and helpful as the next. It was like a dream. The receptionist was very sweet and welcoming. After my smooth check-in, there was an elderly lady checking in behind me. I overheard her say she was born in 1933...so the sweet little thing was nearly 90 years old! Her hands were shaking as she was trying to rush and take out her identification. She was fumbling (understandably so). The sweet Helix receptionist was patient and loving. She told the client "it's ok...no hurry honey...take your time...relax." She made the elderly lady calm thanks to her soothing disposition. The person that took my vitals was also very professional and kind. Finally...the beautiful, young, female P.A. on duty was a breath of fresh air. She intently listened to me explain my symptoms...asked thoughtful questions....and prescribed me 3 medications for an upper respiratory infection. The shocker was that she didn't try to upsell me on anything or do any unnecessary tests to make the company more $$$$. She could have easily told me they needed to test my saliva or do a chest xray, etc and i would have gone along with it. But she didn't! And in this economy, I'm soooo grateful!!! I only had to pay the base fee of $125 for the visit. And when I told her I didn't have insurance and was wondering if she knew the cost of the 3 prescriptions, she left the room, went to a computer somewhere, and came back with printed discount coupons for the medicines. She said she had searched for the most affordable ones for me. Whaaattt??? Who takes time to do that??! My 3 prescriptions together, at nearby Publix, was less than 35 dollars! Definitely not anything I've ever experienced in my home state of Maryland.... The customer service at Helix was over-the-top awesome. Incredibly kind and professional staff. Spotless waiting room. Less than 10 minute wait to be seen. Affordable. What makes me kind of sad though is that this fabulous experience is such cause for celebration......We have been so accustomed to irritable sales clerks and grumpy doctors and inconsiderate customer service people with no knowledge of their industry...plus long wait times.... That when something runs as smooth and beautiful as my Helix experience that it almost feels like a joke being played. Like it is not even real. I told my sister that I felt like we were on candid camera and that there was a hidden videographer somewhere. Like the perfection was just a ruse.... But not the case, of course. Helix is real! And so are my 5 stars!

Pamela Colmenares

I felt welcomed and well taken care of. I was expecting a long wait and it was only 15 minutes. Rea took the time and answered my questions. I didn’t think it would be this easy getting treatment at an urgent care and your team exceeded my expectations. Thank you!

Nicole Koffel

Horrible place! Do not go!!! People are heartless!

S H

Came here after going to a different urgent care in town. Very knowledgeable doctor, but best of all, they actually answer the phone when you call. Reviews matter. Don’t go somewhere where the phone is answered by a call center