U-Haul Moving & Storage of Apopka

Steven Brady

The place was close to where we were camping at Wekiwa Springs and very convenient. Staff was extremely friendly and the owner Carlos was very helpful. I would definitely fill my tanks there again.

Norris Henderson

I went into this location of Friday May 6, 2022 to reserve a pickup. No one was in line. The two ladies were laughing and having a conversation. No one greeted me. I stood there in front of them for 2 minutes before another lady came from the back to assist me. I informed them about their customer service and one lady shrugged her shoulders as if she didn’t care about my concern. On Saturday morning, I mentioned this to Mr. Billy Eads and he apologized to me and stated he would take care of my concern. I am a retired veteran and when I spend my money at a business, I expect to be treated with respect and that did not happen. I was was taken aback and shocked at the the 2 women attitude as if they didn’t care or greet me. I waited 2 minutes watching them laugh and carry on a whole conversation. No customer should endure this treatment. It was awful!!!!!!!!!!!!

Ray Paz

Nice

Kathy Youmans

We rented a 15’ truck twice so far in 2022 for two local moves. Overall, the U-Haul app for check-in/check-out vs waiting in the long line inside was the way to go. Both trucks were clean and in good working condition, but one had less than a 1/4 tank of gas. The last truck we rented was not where the app stated but we eventually found it (truck numbers are on the upper right-hand corner on the back of the truck, FYI). Also, the final step of the approval process on the app should say “please be patient, approval may take up to 15 minutes.” We weren’t sure what was taking so long or if it was working at all. Lastly, I highly recommend renting a truck in advance and first thing in the morning. We did not know people were waiting on our truck and we could’ve easily been late returning it.