VacationVIP

Bint E Javed

Made the mistake of booking through them. I bought the package for $100 but paid an additional $300 for upgrades and additional days. They were super sweet during the process to take my money. I called tonight to cancel my reservation as there is a chance that Florida will be hit by a hurricane next week. I'm pregnant and do not want to risk being stuck in a hurricane. I can't reschedule as I'm having a baby and this was suppose to be a baby moon. I explained this situation. To two different representatives and all I heard was you're canceling last minute and we are about to close and it's not refundable because it's last minute. I kept explaining that it's last minute because I didn't there will be a hurricane until now. The response was, well the hurricane us two days away and we are about to close so you can cancel and reschedule but no refund. The rudest agent ever with no care for the customer. WILL NEVER make the mistake of booking with then again. They just want to make money. They could've offered a return for the upgrades I made but no, they were closing in 3 minutes...

KerlieMarie

I don’t usually do reviews but I just had to today because my experience with VacationVIP was like no other. Alex was soooo kind, quick with his responses, so funny and relatable. I was having a bad morning and that really made it for me. I wish all customer services were as uplifting as this one! I can’t wait for my vacation and many more to come!! Thank you VIP and thank you ALEX!!

June J

Stevie was efficient, friendly and a pleasure to work with...

Sun Eye

Great customer service