Vector Security

Category: Security system supplier

Address: 8150 Springwood Dr Ste 125, Irving, TX 75063, USA

Phone: +18174243838

Opening hours

Sunday: Closed

Monday: 9AM–5PM

Tuesday: 9AM–5PM

Wednesday: 9AM–5PM

Thursday: 9AM–5PM

Friday: 9AM–5PM

Saturday: Closed

Reviews

Jerry Johnson

Aug 17, 2022

Zach did a great install. Fixed every detail according to our liking. Jerry Johnson

MaryAnne Cipperly

Jul 25, 2022

I had to change my appointment several times. The office staff was fantastic. They were So very nice and accommodating and made me feel valued. Can’t say enough good things about them. They sent Zac to do the job and again a great experience. Zac was professional, friendly and went out of his way to assist me. He is great! Kudos to Vector. Keep up the good work!

Christopher Koste

Jul 12, 2022

Vector security is very hard to get a hold of when you have issues. They are very poor at communicating. Also I was dissatisfied with their security camera and had to get it uninstalled. Would only upload 30 second clips and not actually give you continual video feed if someone is on your property for longer than those 30 seconds. No matter how much I tried adjusting the camera range I kept reaching my monthly clip upload limit two weeks into the month. After that the camera was practically useless. I have been trying to cancel the entire subscription due to moving out of state for over a week and it still hasn't been completed. Overall very disappointed with this company and would not recommend. Tried reaching out to the owner Mark and never heard anything back from him as well.

Bumpy Thomas

May 30, 2022

I will never recommend this security system to anyone, this is a very poor service. I've had this security system for 7 months and there's been a problem every month I've had it, and now they want to charge you more money for coming out for a problem with your system. I don't think so!!!

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Questions & Answers

What products and services do you offer?

Vector Security | Sep 28, 2021
Vector Security | Sep 28, 2021

Vector Security offers mobile security and automation solutions to homes and businesses. Our products include monitored burglar, fire and carbon monoxide alarms, video cameras, smart lights, locks and thermostats, video doorbells, temperature and water sensors, wellness solutions and more!

How do I know what equipment I need?

Vector Security | Sep 28, 2021
Vector Security | Sep 28, 2021

Determine the vulnerable areas of your home where protection is needed most. Some equipment to consider are burglar/fire/carbon monoxide alarms, motion detectors, glass breaks/sensors and video cameras. If this sounds overwhelming, our experts are available to help you choose a system that is right for you!

Do I need a landline/traditional telephone line?

Vector Security | Sep 28, 2021
Vector Security | Sep 28, 2021

No, you don’t need a landline for monitoring. We have security systems that use wireless monitoring technology, such as cellular and Wi-Fi. If you prefer to use a landline, we can still back up your system with wireless communication in the event your phone service is disrupted.

Do you offer wireless security systems?

Vector Security | Sep 28, 2021
Vector Security | Sep 28, 2021

Yes! We offer wireless control panels as well as wireless monitoring. Wireless control panels allow for “cleaner” installation as there is no need to pull wire. Wireless monitoring means you don’t need a phone line to have your system monitored; it can be done through cellular or Wi-Fi communication.

What makes you different than other security providers?

Vector Security | Sep 28, 2021
Vector Security | Sep 28, 2021

At Vector Security, our core focus has always been security…and we’ve been doing it for 50 years, so we know a thing or two. We provide 24/7/365 award-winning monitoring services with operators that have one of the highest tenures in the business, so they know exactly what to do if an emergency occurs at your property.

What’s the difference between monitored and local alarms? Which is better?

Vector Security | Sep 28, 2021
Vector Security | Sep 28, 2021

We recommend monitored systems as they're connected to an alarm monitoring center where operators are available 24/7/365 to dispatch help in an emergency even if you're not home. Local systems don't call for help – they only sound an alarm. What if you’re not home to hear the alarm and call for help?

Why should I have my system professionally installed?

Vector Security | Sep 28, 2021
Vector Security | Sep 28, 2021

Installing a new security system yourself may seem cost-efficient, but do you want to skimp on reliability and functionality? Professional installation helps assure your system is properly integrated into your home with no security gaps.

Can I install your home security system myself?

Vector Security | Sep 28, 2021
Vector Security | Sep 28, 2021

Although we believe that professional installation is the best way to ensure your home is protected, because of COVID-19 we understand you may not want workers in your home so we offer a self-install package with guided installation over the phone.

My home has an existing system. Can you monitor it?

Vector Security | Sep 28, 2021
Vector Security | Sep 28, 2021

If your home is in our service area, chances are we can monitor your existing system. Please contact us to evaluate your existing system and ensure it is in proper working condition. If the system has been well-maintained and is up to date with local jurisdiction and building codes, we should be able to activate and monitor it.

I need to keep an eye on an aging loved one who doesn’t live with me. Can you help?

Vector Security | Sep 28, 2021
Vector Security | Sep 28, 2021

Yes, we can! Our FamilyKIT camera with two-way speaker works with your home security system from a remote location. See and talk to your loved one! Contact your local branch for details.

What kind of warranty/service plans do you offer?

Vector Security | Sep 28, 2021
Vector Security | Sep 28, 2021

Your security system from us comes with a one-year warranty from date of installation. In addition, we offer SecurityCare and SecurityCare Plus - both are optional extended warranty plans that provide exceptional value and peace of mind.

I’m moving. What’s your policy?

Vector Security | Sep 28, 2021
Vector Security | Sep 28, 2021

We can help you explore your options if you are moving. Please visit our “Moving” page or contact your local branch to discuss the options available to you.

Why is my system beeping? What should I do?

Vector Security | Sep 28, 2021
Vector Security | Sep 28, 2021

Your home security system may beep for several reasons including low batteries, maintenance required, or after a power outage. Visit our video gallery for tips on how to stop the beeping on your system. If that doesn’t work, please contact your local branch.

How do power outages affect my security system?

Vector Security | Sep 28, 2021
Vector Security | Sep 28, 2021

If your area should experience a power outage, your system will switch over to backup battery power to keep security equipment running. Additionally, our monitoring centers use back up power supplies as well to ensure uninterrupted monitoring of your system.

My homeowner’s insurance is offering me a discount if I can provide a home alarm certificate. How can I get one?

Vector Security | Sep 28, 2021
Vector Security | Sep 28, 2021

To print your certificate, just click the “Insurance Certificate” link on our Customer Portal home page. Select a site from the dropdown menu (if you have more than one property on your account) and then click the green “Download Insurance Certificate” button. Just call your local branch if you don't have access to a printer.

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