U.S. Bank Branch

Nate Thompson

This branch has been "closed" for months due to covid. The drive thru is open but is very limited in transactions that can be done from the window and it requires you to make an appointment if you want to enter the building. If you try to call their local number to make an appointment that way you reach a recording. In today's world of connectivity I can't believe the solution they have put in place is to literally drive to their drive up window to request the opportunity to come inside. Many other usbank branches are open in seattle area etc but this one remains closed. I have been a customer for 25 years and will be closing my accounts. Just as soon as I can schedule an appointment, maybe they will refuse to meet with me.Thank you for sharing your feedback, Nate. We’ve temporarily adjusted our operations to promote safety. While the branch lobby is currently closed, the drive thru at this location remains open. You can find a list of nearby locations with open lobbies using the Branch Locator at usbank.com or on the U.S. Bank mobile app. Customers can also bank digitally using our website and mobile app, or by calling 800.USBANKS. ^Heather

Arlan Leiter

The reviews on this are old and outdated I have been here for 5 years and never had a single issue partly because I am realistic about my expectations. I dont show up right before closing and try to open accounts knowing it can wait untill the next day insted of holding people up who probably have to pick up kids from daycare or other responsibilities. I also take them for their word when they say their are standard operating procedures for closing accounts. Mabe it's for our benefit that the rule was created. So before getting bent out of shape because you feel personaly triggered, take a deep breath and carry on about your day. The staff here has seen many employees and everyone moves with a purpose and is warm and inviting.

Ellisa Cruff

I have had several problems with this bank. I legally changed my name and they refused to change it on my account. Then a few months later I went in to close my account and get the cash value they told me they could give me a cashier's check but not the cash. They refused to give me the cash. They told me that I could go to another bank to cash the check if I needed the cash.Hello Ellisa, Your review is very concerning to us. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a customer care representative about your recent experience. Kind regards, The U.S. Bank Social Media Team

Benny Haste

i went in to this bank to open a basic savings account at 4:48 pm and was told i couldn't because they closed soon. in less then 30 seconds they lost a customer for life. poor customer care.