U.S. Bank Branch

Heather Land

The manager Michelle was definitely not helpful as a business I feel I have the right to have my questions answered when an employee's paycheck is held for 10 days after it cleared my bank instead she kept saying thank you and trying to interrupt every time I asked a question and continued to do so until the call was endedGood morning Heather, thanks for taking the time to share your experience. I am sorry that your interaction with the manager wasn’t pleasant. We never want our customers to feel like their questions weren’t addressed. We’d like to discuss the situation with you. Please send us an email to [email protected]. In your email, please include your phone number and reference number 4549. We'll give you a call within one business day. Thanks again for sharing. ^Heather

Legendarypro 921

I have been a US Bank customer for over 20yrs and this was the slowest bank I have ever been to! They had no one in the drive through, and only two customers at the counter and it took over 20 mins just to be talked to! They sat there and …Hello Jason, we're definitely sorry to hear about your dissatisfaction. We pride ourselves in providing exceptional service, unfortunately you were not the recipient of it. If there is anything we can do to show you how much we truly value you as well as your time, please send us an email with your phone number to [email protected] and someone from my group will be glad to speak with you directly. Hope to hear from you soon. Have a great day. ^Chris

Aurelio Frausto

Well I was there on Wednesday morning to cash my check and person who ever it was she had me there waiting like 10 minutes because there was someone in from and out of no where she comes back yelling say that I need to go insideHello Aurelio, thanks for sharing your experience, we're sorry it wasn't a good one. We'd like to hear more about your visit. Please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 3886. We look forward to hearing from you. ^Heather