Community Action Partnership of Lake County

Marcela Cobian

Experience was negative. Very unprofessional and they did not help. They don’t call clients back and then claim they did and deny assistance.

Jesús Gregorio Santiago Salas

On June 3, 2022, in the morning, I went to the offices of the "Community Action Partnership of Lake County", since there was some force majeure that made me ask for help, and in doing so I did so at the suggestion of 211. I really admire, value and respect this philosophy of a helping hand and support to those who need it. But it is unfortunate that in these offices they have people who do not have the vocation to serve and are not committed to the philosophy of the organization, since it is very notorious that they are only there for a job and that their bad moments do not know how to differentiate them. of the other people who go there to ask for information or help and that we have nothing to do with their problems. In this my first visit, and then a terrible and rude attention, I was assigned a telephone interview for last Monday, June 6, 2022 at 9:30 am. And good for me, who was looking for information and help, that bad moment didn't go any further, a bad moment with a person I don't know and who, most likely, I would never see again. But the call came for the telephone interview, and again he answered me in a very impolite manner. And it is here that I ask myself, is it that what we go to your office to ask for information and/or help do we have to put up with this mistreatment? Is it that perhaps the costs of the help that your organization gives, is from the money people?, since that is the only way to justify the rudeness that these people behave with the public, but the most unfortunate thing is that it is ladies who cause these situations, ladies who forget that they are there to attend to the public that asks for information and aid. Jesus G. Santiago ================================= On June 3, 2022, in the morning, I went to the offices of the "Community Action Partnership of Lake County", since there was some force majeure that made me ask for help, and in doing so I did so at the suggestion of 211. I really admire, value and respect this philosophy of a helping hand and support to those who need it. But it is unfortunate that in these offices they have people who do not have the vocation to serve and are not committed to the philosophy of the organization, since it is very notorious that they are only there for a job and that their bad moments do not know how to differentiate them. of the other people who go there to ask for information or help and that we have nothing to do with their problems. In this my first visit, and then a terrible and rude attention, I was assigned a telephone interview for last Monday, June 6, 2022 at 9:30 am. And good for me, who was looking for information and help, that bad moment didn't go any further, a bad moment with a person I don't know and who most likely I would never see again. But the call came for the telephone interview, and again he answered me in a very impolite manner. And it is here that I ask myself, is it that what we go to your office to ask for information and/or help do we have to put up with this mistreatment? Is it that perhaps the costs of the help that your organization gives, is from the money people?, since that is the only way to justify how impolite these people behave towards the public, but the most unfortunate thing is that it is ladies who cause these situations, ladies who forget that they are there to attend to the public that asks for information and aid. Jesus G. Santiago

Marisabel Young

Their LIHEAP assistance staff is so helpful. The last case worker who assisted me name is Vanessa. I think these organization Lake County offices do great job at assisting people. They also inform you of other programs out there in case you need help with.

Laura Kayler (Laura Elizabeth)

Extremely helpful and kind people