Pep Boys

Rafael Trujillo

Battery instaled in my car was 3 YEARS OLD! How can this be possible without anyone telling me something? I am paying for a new battery not for a EXPIRED "new" battery! I saw the date code on it and it was a 2019 battery and instaled on today 8/2022 year. Wow! Ended up discovering it and i asked Alan (who was helpful )to change it for a new one. They finally up to put a 2021 batt since they didnt have a newer batt on stock so i agree on the 21 one. Be carefull they dont sell fresh new batteries .. they can instaled you an old one !

Dise Garrett

Back in March, I took my car to PepBoys, because it was clicking when making a right or left turn. It was my CV axle and the mechanics went next door, to AutoZone, to order one. Returned for repair 2 days later and the issue was fixed but as soon as I drove onto the main street my car started to vibrate at around 40 miles per hour. I u-turned and told them to figure it out and fix it. They told me they will order another CV axle and return in a couple of days. They called me back the next day saying the problem was fixed and that they gave me a complementary alignment and balance for my troubles. Drove onto the main street and nothing changed. There was still vibrating at 40 mph. KEEP IN MIND, THAT MY CAR WAS NOT SHAKING OR VIBRATING BEFORE THEIR DIAGNOSIS. So I u-turned again and asked them if they even checked, repaired, or driven the car. They then blamed it on my bad tires telling me I needed new tires. . I'm a busy woman with 2 children and have a truck so I've been driving that to work. My Hyundai has been sitting in my driveway for 5 months, now. Took a week off and decided to put some time back into the issue. Took it back to Pepboys, new mechanic and crew, and gave them the rundown on my situation and issue a few months back. They determined it was my bad tires so I bought brand new $800 tires from them and that did not fix the issue. They checked again and decided that it was my motor mounts. They were sure to let me know before I price the motor mounts it would be $700 labor. I went home and ordered motor mounts from ebay and got them installed at Rami's Lube on Illinois for $350 labor. As of today, all 4 motor mounts were replaced and the violent shaking continues. Was going to take back to Pepboys to let them know that they were wrong, again, and that they need a better mechanic. Misdiagnosing my issue multiple times and my car is still shaking. If you love your car, work hard for your means of transportation, and don't like to waste money; DO NOT BRING IT TO PEPBOYS.

Becca Piland

Inspector leaves before posted hours and are unavailable. They haven’t stuck to appointment times when set. Shop is dirty. They are “out” of windshield wiper fluid even though it’s part of servicing even with autozone next door.

Rg-25 Get on my level

There’s a reason why they only do tires and oil changes now, worse customer Service ever experienced. I do not recommend this Pep Boys.