Massage Envy

Caitlin Vickery

I signed up for a 12 month membership and I wish I never did. A few months into the membership I had some financial issues and asked to freeze my account. The front desk associate said he could freeze it over the phone and that I would need to call to unfreeze it. He never mentioned any paperwork so I was surprised to have my account unfrozen in 2 months which put me in a tough financial spot. A few months later I was having some medical problems that massage seemed to make worse so I wanted to freeze my account until I knew what was going on. I called to freeze the account and the front desk associate told me she would leave a note for her manager to send over the freeze paperwork. She failed to mention that her manager was only there 2 hours a day, works in another location, and may take 48 hours to send the paperwork. Six hours later I called back to find out why I hadn't got the paper and I was angry to find out she is only there 2 hours a day, which explains why her associate is so poorly trained. I asked for the number for corporate and the front desk associate was not even able to provide that. Since I still hadn't heard from the manager late morning on the next day, despite being very firm that I wanted to I called again. That is when I learned that the manager also manages the Mt. Laurel location. That's when I was told that it takes 48 hours and the manager said she would appreciate some understanding and that I didn't need to call the Marlton location a second time last night. I tried expressing the complaints I had about my experience at Massage Envy Marlton, but the manager said she won't listen to me degrade her, will send the papers right now, and hung up on me. The manager wasn't even willing to listen to my complaints.

Jennifer Deal

I received a giftcard here from my friend as a thank you and booked a reservation for this location. It was my first time here. While getting my massage the music stopped working. There was dead silence or the sound of people talking and laughing. Not the end of the world but not the most relaxing. The room was really cold so I asked Chelsea if she had control of the temperature and she said no. It was to the point of goosebumps. So again not easy to relax when freezing. When I came out to pay they couldn’t figure out how to process my gift card. They asked me to step aside and wait while they checked out another customer who finished after me. Finally they were able to get another store to help them process my gift card. There was $5 left on the gift card and I told her she could keep it on top of the $20 cash tip because I will definitely not be coming back.

moore te

Honestly, I should not have given one star. I was highly disappointed with the my experience at the Massage Envy in Marlton, NJ. First, when I walked in, I did not feel the welcoming feeling that one expects to feel when preparing for a massage experience. The young lady at the front desk looked at me as if she did not want to help me and then there was another young lady who came from an office off to the left of the front entrance who swiftly checked me and told me to go to the back. I had never been to the Marlton, NJ location so my expectation was for her to ask me if I knew where the relaxation lounge was. I told her I never been at the location and that I needed her to show me where I had to go. When the massage therapist, Chelsea came out to greet me, she was polite but she too gave me a look that made me feel she did not want to provide service to me. Nonetheless, Chelsea was much more polite than the young ladies who were at the front desk. Jumping ahead....when Chelsea began the massage, her hands were bitter cold. I arranged for the enhanced muscle therapy massage. I asked her were her hands supposed to be that cold. She told me "no, it's lotion." She did not apologize, nor did she attempt to warm her hands. To add insult to injury, Chelsea's nails were long so rather than feeling the relaxation of the massage, I felt her nails digging into the back of my neck. It hurt! About 10 minutes into the massage, I told her I wanted to end the massage because her nails were too long and that they were hurting me. Chelsea offered no apology. She got up, barely let the height of the table down and walked out of the room without a word. I was floored! I went back to the front desk and a young lady who I had not seen when I first arrived asked me how was everything. I told her it was not good and that I ended the massage early because Chelsea's nails were hurting me. I went on to inquire about not being charged. The young lady turned to the office that is to the left of the the front entrance and asked the same lady who I had to ask to show me to the relaxation room if I would be charged; she told her I wouldn't. Additionally, I noticed that there was another lady in the office with the lady who showed me to the relaxation room, sitting with the door wide open and eating. I thought that was so unprofessional. No one there was concerned with the poor service I received. I do not throw around statements regarding race, but I believe I was treated poorly because of my race. I certainly hope that Massage Envy's corporate reads this review and address the lack of professionalism of their staff at their Marlton, NJ location. I work overnight as a registered nurse. I chose to get a membership with Massage Envy last year because of the high levels of stress that I encounter on a regular basis at work. I did not feel that Massage Envy was the least bit concerned with helping me to relieve my stress today. I am strongly considering terminating my membership with them. I am very disappointed.

Kevin O'Neill

Staff is always friendly making you time very relaxing and enjoyable...