Central Valley Specialty Hospital

Juan Arellano

I want to say that it's a great place we're I made a lot of friends n all this workers I'm going to name are the best of the best,Mai RN is very professional n a great person I love her n Melissaa from ebs always have my room clean , the Lvn Melissa it's a sweetheart,cna's of course I have to mention Sofia my good friend best cna ,amari n all the philsical therapy personnel are very professional n motivated me to keep working out n one of the best workers I ever met in this place is Maribel Ortega she's amazing beautiful great worker n a great human being, one of the kind person n god bless this place n this special ladie .love u Maribel n thank u for been there for me . God bless every one I mentioned.amen

Dr. Liam Gray - PhD, DDiv

Facility continually changes their policy as far a visitation goes. I am a disabled, combat wounded veteran, and I am also the family chaplain. When I started visiting, the administration said that it was fine as a licensed chaplain to accompany the family visitor (the daughter of the patient) while in the room. This was fine and was accepted by the front desk until there was someone new at the front desk. Now the new person said that she will not allow me to visit because I am not family. And when I requested to speak to the facility administrator, I was to leave the building if I did not have family admitted to their facility. DO NOT HAVE YOUR FAMILY COME TO THIS FACILITY IF YOU PLAN TO HAVE THEM SICK BY TIGER WORD.

Josh “Jay” Odom

Horrible facility. They don't care about patients or care. I had to threaten legal action and showed up in person multiple times. They treated my mom who was just sick like a prisoner. Do not let anyone stay here.

Mary Velasco

My husband was there for almost 2 months. We we were told this hospital was well equipped and able to manage his medical issues. Their website clearly states they provide long term acute care. The first night I was not even notified that he had a change of condition and I only found out the next day when I went to visit him. He was admitted with medical and nursing care requirements. I understand that nurses have many patients, but it is still their responsibility to provide medical and nursing care. Why do I need to ask them why certain duties were not being done? Why weren’t basic care provided unless I asked or questioned the nurses? Why did it take 4 days after he was admitted to get an order for something that should have been done as soon as he was admitted. Why did he keep saying he was hungry and thirsty when he was supposed to be getting continuous tube feedings? Why did he continue to lose weight? Why did nurses take 2-3 hours to refill his feedings? Why did respiratory therapists always say they’ll be back and yet never return? I was reassured that things would get better. Even the Director of Nurses wrote up a checklist for nurses to make sure they were getting certain duties done. But that only lasted a few weeks as his drain tube was not being managed and nurses were still forgetting to keep his tube feedings going. The Speech Therapist, Laura upgraded his diet texture without even doing a swallow evaluation. She based it off seeing him walking with Physical Therapy. She said she saw him doing better so she said it was ok to upgrade his diet. But she said he wasn’t well enough for Speech Therapy to work on swallowing?? I spoke with the Medical Director a few times about my concerns and each time he reassured me he would look into things and get back to me. I believed him but unfortunately, I never heard back from him. The case manager Ruth was terrible. She never contacted me until I called her with my concerns. She never updated me on his care unless I called her. The discharge planning was disorganized. I had to give her the phone number to home health as she told me there were none in my area. He was sent home without all his medications ready for pick up at the pharmacy. There were a few nurses and aides that were great. They seemed to really care, and I am thankful for them. The dietician, Jackie was also nice and followed through. The wound care nurses and wound care Dr. were also good. PT and OT were limited but were helpful and motivating. The front desk receptionists were always friendly. I just mentioned a few things that happened. DO NOT send your loved ones here. It was an on-going nightmare.