Empire Visionworks

Category: Optometrist

Address: 333 Grant Ave, Auburn, NY 13021, USA

Phone: +13152559212

Opening hours

Sunday: Closed

Monday: 9AM–7PM

Tuesday: 9AM–7PM

Wednesday: 9AM–7PM

Thursday: 9AM–7PM

Friday: 9AM–7PM

Saturday: 9AM–6PM

Reviews

Ken Fasce

Aug 3, 2022

Hands down the worst business I have ever been associated with. I have been on different phone numbers and websites for three hours. Been on hold for almost 3 hours. Talked to one human being that put me on hold to never come back. I'm simply trying to order contacts. I can't believe how pathetic this is. How the heck this place has a single customer is beyond me. I wish I could give a -50 rating.

Jarred Vinal

Jun 17, 2022

Went for an eye exam today and was very satisfied with my experience. I Haven't had an exam in about 20 years and their process was very easy and quick! Was in and out in about 35 minutes! All of the staff were very helpful and friendly as well. Can't wait to go pick up my glasses when they come in!

Anne Rochester

May 3, 2022

Dr. Z. Is. The. Sh*t. If you schedule an eye exam, hope that you get him! (Rest of the staff were lovely, as well! This is a good one. They made the whole experience easy. Can’t speak to other locations- this one is great mostly because of the staff. Take that however you will…) Also, robot-phone-lady is odd. Creepy. Though I guess it DID work pretty well and my appointment was made seamlessly…

lydia penird

Apr 28, 2022

Worse place to get glasses had to make appointment at different eye Dr and now have to pay out of pocket my insurance won't cover a second time

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Questions & Answers

Is this the only phone number that you have I want to talk to a live person please? Thank you Sharon Porter 🤓

Sharon Porter | Jan 1, 2022
Danny S Meaker | Jan 1, 2022

I've tried to call them many times with no results. The only way I've found to get anything accomplished is to go there and talk.

Do you accept Medicare?

Shirley Till | Sep 28, 2021
George Kushaney | Sep 28, 2021

Yes

I've been trying to make an appointment for weeks no one will answer the phone?

Frankie Walters | Sep 28, 2021
Austin Gandee | Sep 28, 2021

I did my appointment by website but also walk ins are accepted it just may take longer due to not having an appointment.

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If a person 66 years old has Medicare and Medicaid, how much would they have to pay for new glasses and exam? Yes he was there for his last pair and exam about 3 years ago.

Colleen Coats - Acquilano | Sep 28, 2020
David Mutchock | Sep 28, 2020

On Medicare you get new glasses every 1 or 2 years..so 3? Definitely. And the eye exam for the glasses but not contacts that's a whole other thing. I just got 1 pair of glasses free and a second pair half off six months ago. I love em and they're really friendly and helpful there.

Will they put my script lens in my designer frame?

Andre Telfair | Sep 28, 2020
Natalie Stoneburg | Sep 28, 2020

It's possible, you'd have to bring the frame in so the optician and lab tech can take a look at the frame to see if it's doable. If they're able to there just wouldn't be any warranty on the frame if it were to ever break. I would definitely bring it in to see if they can or not.

what's the price range of your frames

Laura Morehouse | Sep 29, 2019
Les Liese | Sep 29, 2019

It varies. My insurance picked up most of it.

Do you accept Fidelis

Penny Bower | Sep 29, 2018
Joseph O'Connor | Sep 29, 2018

Yes

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