Hampton Inn & Suites Smithfield

Allie Miller

Stayed at the Smithfield Hampton Inn for a wedding on Memorial Day weekend. We were told we had to book for a minimum stay of 2 nights which was disappointing, but this was the only decent (seemed to be) hotel in the area. Arrived to our room and the room seemed to be clean. My family and I showered and left for the wedding, returned back that evening and hopped in bed. I felt something crawling on my arm, I was hoping it wasn't what I thought it was going to be. Unfortunately it was. A BED BUG! A baby bed bug at that. I jumped up and told my parents to check their bed, and there was an adult bed bug crawling up their comforter. DISGUSTING! We called the front desk and the lady came up to our room and took a look at the bugs. She offered to move our room and refund our money for the stay. My parents stayed and moved rooms but I decided to pack my things and drive 4 hours back home. I would never step foot in that hotel again. We both filled out an incident report and was told someone from Hampton would be in touch with us within a week or two to check up on us. Of course we haven't heard a word from them. VERY disappointing! I will never give Hampton or Hilton my business ever again.

Deek Schleif

I was not informed of the pool being closed until the night before checking in with no time to make other arrangements. The digital key I requested was not activated and we were left standing in a 90 degree hallway attempting to open a door with a digital key that hadn't been set up. The reception desk apologized when they admitted they hadn't completed the digital key setup. I was given a smoking room that had no ventilation, no opening windows or exhaust fans. The room also shared a wall with the elevators. So i was able to hear, quite clearly, every time the elevators were used. The workout room was stifling hot as was the hallway outside my room. The AC in my room was equally as uncomfortable as it was not quite enough cooling or arctic winds while operating. The bathtub didn't drain so my wife and I had to wash in shin deep water, turning the shower off so it wouldn't overflow. In the pork Capitol of the world, Smithfield Virginia... you'd expect real sausage or bacon with the breakfast, but no.. it was all turkey based meat products. Parking near any hotel entrance was virtually nonexistent and the limited spots were all occupied. Because of this, my wife and I had to walk halfway around the building in the rain. The amenities boasted of a coffee machine in every room so I brought my own, artisan coffee to brew. But the coffee machine only accepted the hotels coffee packs in plastic trays. A filter basket for brewing free grounds wasn't available. When I reported the poorly draining tub, the reply was "I'll make sure our maintenance looks at that before the next guest." And when I requested a coffee machine to brew my own coffee, I was told "That's not possible." At checkout, I reported all these issues. It was met with raised eyebrows and an "I do apologize". No offer of a reduced price for my stay.

Matouma Dorbor

If I could give this place 0 STARS, I would. My family and I stayed her and the experience was HORRIBLE. The room was VERY VERY DIRTY. We had to wear slippers on the carpet while in our room. House keeping did not every clean our room during our stay and when I inquired, I was told that I had to make it known that we wanted the room cleaned by 8:30am. None of this was mentioned during check in, we booked for the pool, that was closed too and with no mention. The WORST PART, Our second night there, my husband was bit by a BED BUG, while asleep in the BED!. Completely horrible experience, poor service. Do not stay here. Stay from 04/22/22-04/24/22 on thé 4th floor.

Neada Kenner

My family needed a room on short notice because we worked all day and came home to no running water due to construction workers cutting our water line. We were made aware that there were only smoking rooms available, but given the short notice, I was okay accepting a smoking room. However, we were placed in a room that looked like it had not been cleaned in some time, and it smelled like an ashtray. We could get over the smell, but the filth was like nothing I've ever seen, and our family travels frequently. Dust covered the furniture, and it appeared that some white substance was splattered and dried all over the exterior of the refrigerator, bedside table, and headboards. There were also visible handprints all over the headboards. The desk was greasy, and the furniture was significantly stained. The remote and the informational cards were both sticky. I chose this hotel over the motel right down the street from my home and half the price because of the ratings, and I greatly regret it. When I called the front desk to tell them about the room, they said they would send the manager, but the attendant arrived with a key for the room next door. When I pointed out the dust, she replied, “that's the part they don't clean.” I was utterly stunned at the response and the fact that the manager couldn't be bothered to address the situation. The new room smelled better and appeared somewhat cleaner, but after seeing the filth next door, I had to question the cleanliness of the new space. My daughter and I ended up taking a shower and leaving because we were so uncomfortable and dissatisfied with the lack of response from management. This place has tainted the Hilton name for us. It was a God-awful experience.