Quinn Clock Company

T DODSON

Sadly, my experience at Quinn Clock company was not good. What needs to be understood is that this establishment doesn't actually repair such watches but serves as a middle man and sends them out to another repair shop. I took in a pocket watch for repair and was told that the case was also in need of some repair, which seemed reasonable though i had had no issue with it yet. I was told two weeks and the owner stressed nothing would be done with it without letting me know an estimate first. He said it a couple of times and reiterated that "that is the way he does business." At three weeks I called to find out what was happening because i had heard nothing. He seemed rattled and said he would look into it and call me back. Again he stressed the "we do nothing without giving you the estimate first." At 4 weeks i called and said i would come and get my watch as I had yet to hear from him. He said ok but was obviously not happy. I received a text later that day saying the watch repair was done...150$! No estimate. The case work still did not even have an estimate after a month, who knows how long the actual work would have been. I expressed my unhappiness at this situation, but was told "when I do a job I expect to be compensated." I picked up my watch...paid the bill. The watch will not even shut now...it came back in worse shape than it left in. The actual repair of the mechanism is working, but until further repair, i am unable to carry it as again, it will not close and latch. I will give him a 1 star as the he did get the mechanics inside repaired though he did not actually do the work. He seemed overall quite stressed and scattered. Not a bad guy, just poor customer service. Not the professional that i was used to elsewhere.

Mahmoud Ahmed

Very nice pleasant knowledgeable person who guided me to fix the problem with my grandfather clock by phone for free.

BRIAN Bonkoski

This dude was awesome. Asked me for some pictures of my clock told me how to fix it. So if I ever need a clock guy this is the one!! 🥸🥸

Pamela Rion

I am so impressed with this company and how much Ed, the owner, cares about customers. He was able to solve the problem with my grandfather clock by instructing me over the phone. I highly recommend this company and am so grateful to Ed.