Enterprise Rent-A-Car

Carla Jung

Reserved a standard SUV on June 8, to use 7/13-7/19. Received confirmation voicemail from Robert on 7/11. He said to call if there are any changes. Called morning of 7/12 to confirm no changes and that I would be picking up that day. Spoke with Kaylie who asked if I could come now. This was at 9:31 am, pickup time on reservation was 12:00 noon. When queried, Kaylie said they only have two vehicles and she couldn't guarantee a vehicle if I didn't come now. That is "just how this business works." Called corporate office and spoke with Sharon who said she sent my complaint to branch and regional manager. Hour and a half later, no call. On way to see if reservation honored. Will not use again. Update. Arrived and was assisted by Kaylie. Process of renting was efficient. Absolutely no apology or discussion of inconvenience I incurred, including missing a meeting. I had to bring it up-clearly no accountability by branch. I see there are many reviews with similar issues. Not good.

Risa Knight

This place is really unprofessional. Why would you ship all of your cars elsewhere just because you had no reservations for the day....this is a military town people coming in everyday all day. The blonde was rude and arrogant. She did nothing to help accommodate. Take your business to Luxury & Impots if you want a rental....prices are so much better.

Dustin Tinsley

Always get treated right by the people at Enterprise. Thanks for the car.

Anne K

Went above and beyond to make sure I had a car for my family. The manager was extremely courteous and responsive and one of the workers drove me to the airport and made sure I had the car I needed. They must be dealing with a super stressed out and temperamental crowd with PCS season upon us, but nonetheless are doing their best to meet customers' needs.