Geek Squad

Christine K

I bought a Lenovo Yoga 7 ($899 laptop) 15 months ago. I did not buy the extended warranty. Suddenly laptop stop charging. Online search indicated that likely static built up was to be blamed. We needed to remove battery, push the reset button and put battery back in. To do so I needed a 6-star precision screw driver that we did not have. I was hoping that Geek Squad could quickly open the cover for me. Geek Squad tech in Palm Desert store location immediately said "this cannot be the battery". He gave me multiple reasons for it. He tried telling me that this laptop obviously saw some "rough handling". I assured that this can impossibly be the case. He went on to say that no warranty would cover because of the obvious damage to the exterior to the laptop. He referred to a needle size scratch... barely visible ... next to the charger port. I bought laptop for slightly reduced price as open box item. Scratch was likely present when I bought it. SOLUTION he suggested was to turn laptop in for $89 for further investigation. Or mail it in to Lenovo. Either solution would have not only cost me money, but weeks of lost time using my laptop. His prediction was either a "busted" charger port or broken mother board. He did not fail to mention that either repairs would be more expensive than simply buying a new laptop. REALITY: I went to Home Depot, bought the $8 six-star precision screw driver. I did what Lenovo online search suggested... took a few minutes of my time... my laptop works. Static built-up was the issue. Had I listened to the Geek Squad "expert" I would have lost a perfectly fine laptop and I might have spent $1k to replace mine.

America Galindez

I receive several emails trying to charge for a service that I have never purchased. I will report them, also when you call customer service, they attend staff who cannot give you an answer and it is difficult to understand them.

Abe Mendoza

Very professional customer service. Kind and courteous, knowledgeable.

Camy Bratkovic

Excellent service