Surface Solutions Countertops Inc.

Deanna Mangerson

We had a great experience with Surface Solutions. We came in on Saturday 3/5. It was a busy afternoon and Debbie was working alone. She never made us feel rushed and listened to all we had to say. We chose a counter top that afternoon and they were installed today (3/28). Everyone was very professional and helpful. We couldn’t be happier!

Laura Norwood

Bought countertop and island 2 years ago for 3800.00. Today it is completely darkened looks like counters that were never taken care of. Followed instructions for care as well as sealed twice a year. Told nothing they could do to fix it. Our last granite lasted 15 years with no issues from a different company. Also need to mention when purchased stovetop cutout was wrong and they had to cut a larger area. This was done in our house. Unbelievable the amount of dust from the stone particles that took weeks to clean out.

Bill Baker

We used Surface Solutions to install Quartz in our basement bar and it's awesome. We chose Cambria Bentley and it looks amazing. Definitely recommend!

Daniel Abbott

What a disappointing and frustrating experience. We purchased quartz countertops and after the first install, we determine that they measured wrong and the section with the sink cut out was two inches short. To compensate they installed the island section to meet the piece that was cut short. This reduced the island overhang by two inches where our counter chairs are which caused the additional two inches to overhang over our drawers. A new countertop had to be refabricated with the correct measurements. The installers came back out a second time and removed the previous countertop with the sink cut out and replaced it with the new counter. The next morning, we determined that the installers cracked our new sink and tried to cover the crack up with some type of putty or epoxy. We contacted Surface Solutions and they asked for pictures of the crack. They ended up having to purchase a new sink and come out a third time to install the new sink which required removing the countertop and reinstalling again. Our whole experience was a nightmare from not measuring correctly, to installing the counter not knowing they measured wrong and cracking the sink and trying to hide it from us. Lastly, we measured the counter depth on each side of our stove and one side has a two inch overhang and the other side has 1.5 inch overhang. I would think they should be the same. We called and spoke to the sales person and asked to talk to the owner. We were told the owner is out state and the sales person would talk to the head fabricator and call back. We never heard back again. The kicker was that they didn't apologize for having to come back three different occasions, two of which they didn't leave our home until after 9pm and for being dishonest in not owning up to cracking the sink. There are many options in the New Lenox/Mokena area so I’d look at other alternatives where honesty, integrity and work product matter.