Embassy Loans

Devon Silvera

This is a predatory company that does not care about anything but money. The customer service is misleading with how the loan really works until your signed. You can't get a supervisor to work with you, and are very quick to pick your car up only 31 days past due after paying for six months and communication with the heartless and cold customer service reps. The worst thing you can do in this world is find yourself stuck with this company that's quick to take your car when you don't owe that much and won't work with you. These are hard times and Embassy Loans lie to the customer to get them and tell a different story once they have your title.

Matthew McCullough

Before I start my review, I am just not one upset customer. I have done business with Embassy Title Loan since 2018. My first two loans were easy (both paid off) until I decided to refinance my last loan. I requested to speak to a manager twice due to the lack of empathy and customer service. The rep Jaynece treated me as though I was not a customer and to add on top of it, she did not know her information. She provided me inaccurate information. One thing I know is business and the customer is always right. That is how you get paid and stay employed. I was told this by an employer. To be a long time customer you will think means something and I now feel that meant nothing. I will not refer potential clients to Embassy Title Loans, I will refer them to Sunshine Title Loans! More so over because I requested to speak with a manager twice on two separate occasions and never received a call back or transferred. Shows why they treat their longtime customers this way, look at management!

Daniel Martinez

Worst place for car title loans biggest ripoff they want 1000 for a 500 loan 1500 there should be a law against these places they need to be shut down they advertise no credit check lies everything about this place is a con job stay away from all title loans worst place in fl.

Mellissa Butler-Smith

The loan process was made easy with the help of customer service rep Jair Morillas. He was knowledge, courteous and efficient. Will recommend to others.