Diamond Airport Parking

Randy Cameron

Pickup. 4:30 pm on Tuesday PM. After waiting about 40 minutes, it’s time to end this 15 year relationship. When I arrived, I ended up walking from their parking lot as well. They never saw me arrive. In each case, they had excuses. No apologies. Something is dying at this place. Too bad. A go-to for so long

Kristy Inglish

The worst customer service experience I’ve ever had. Be careful prepaying online. I pre-paid and when my trip was unexpectedly extended I ended up having to pay again at the gate so I could leave because there were no employees at the gate at 8:00 pm. The kid that answered the phone the next day insisted there’s nothing they can do and wouldn’t even acknowledge there was a problem, so I over-paid for that stay because the person at the online reservation said the same thing. $92 for 5 days of uncovered was way too much. Combined with having to stand at my car for nearly 10 minutes waiting for the shuttle when I arrived, I will never park there again, even though the shuttle drivers are nice. My money was finally refunded after my husband went into the office and spoke to the manager in person. He had to show him my receipts and screenshots from my bank account showing the charges before he agreed I had been charged too much. I appreciate that it was resolved, and the manager made it more than right by refunding an additional two days, but we live two hours away and I don’t feel like it should have been that difficult. Luckily my husband travels frequently and was able to stop on his way home from a trip. I feel guilty leaving a bad review, because I know it’s difficult finding good employees but it really was the most frustrating customer service experience I’ve ever had.

Eric Morgan

Text, then called, then called again. Watched Parking Spot and Jet Park shuttles go by multiple times. It shouldn’t take 30 minutes to get you your car. I’ve used this place off and on over the years, but this will be the last time.

Daniela Lo Feudo

Convenient located. Cordial, friendly, professional drivers. Fair rates for valet and self-parking. Highly recommend.