Capezio Flagship Store

Angelica Rios

Good attention!

Brenda Pabon

After driving an hour and 17 min in traffic, I got to the Capezio Store on Broadway. Prior to that I called over the phone to exchange a pair of tights and explained I didn’t have my receipt and was told if I had a profile they would be able to look it up. When I get to the store I was taken care of by Naijha who is the Assistant Manager. I explained the tights weren’t used. I just needed a bigger size. She went to the back and spoke to the Manager (Caroline) who allowed the exchange she said she was the manager, I told her the actual I manager not the assistant manager. She continued to give me a hard time and was rude. She said the tights were opened. I explained to her that she opened them herself the day I 1st purchased them. She finally allowed the exchange and pointed to the location for me to grab the other tights. I brought back the ones I was taking and then she’s still continues to tell me she can’t exchange them since they were opened after having me bring the other ones to the register. I asked her to bring the manager out. She proceeded with the exchange. When she was done she told me to take the tights. I said thank you and she didn’t respond. I told her “I said thank you” and she was very rude. She said “yeah ok and” I was genuinely thanking her. I told her not to be rude and said “she was from the Bronx”. Not sure what that meant. As I was telling her not to be rude she began to turn around looking up at the ceiling with her hand on her forehead being more rude and disrespectful. I called and asked to speak to the manager and explained to her what happened. The manager Caroline offered a 20% discount for my next shopping visit. I explained I didn’t need a discount but rather for her assistant manager to be addressed about the issue. I have been going into that store for 2 years because the employees are very kind and helpful. Having employees like the assistant manager is very unprofessional and will definitely have the store lose customers.

Jen Fraenkel

So helpful. I was on a deadline looking for very specific skirts, they had them, held them for me and were super helpful all around.

Pryia Davis (Dreamgrl2many)

Very helpful