Rana Furniture Sawgrass

Anthony D'Ascoli

DO NOT BUY FROM THIS COMPANY! This is long but it goes to show you how ridiculous this company is on handling outright mistakes and product quality issues. I ordered quite a bit of furniture, a bedroom set, living room set, four stools, computer desk, futon, outdoor patio furniture set. Their policy is once the delivery driver leaves the items are yours and you have 7 days to return them subject to a restocking fee. Problem is they will neither own up to their mistakes nor allow for order adjustments. Here are the issues: 1. Stools - One stool was used after the delivery truck failed. The piston to adjust the height immediately failed (think sitting on a pogo stick for a chair). They asked for a video and sent it within hours of delivery. They stated that returning the inferior items would be subject to a restocking fee. 2. Stools - After closer inspection of the other stools, two had manufacturer defects in the chrome finish, one fuzzy not polished where the coating was not properly applied. The other a line in the chrome finish. They stated that returning the inferior items would be subject to a restocking fee. 3. Stools - I said clearly these stools are not of sufficient quality and asked to return them. They stated that returning the inferior items would be subject to a restocking fee even with 3 out of 4 manufacturer defect items. 4. Living Room Set - The main set was comprised of two pieces. The two did not connect correctly where one piece sat more than an inch above the other (top and bottom of each piece did not align correctly). They moved the connecting brackets to attempt alignment and after four failed attempts, damaging the wood each time (think moving a picture frame up four times 1/4 inch at a time), I said take the piece back. As it stands right now, this set is paid for and I do not have the set. 5. Living Room Set - The sales rep made a mistake and deleted the white ottoman that came with the set and delivered a black ottoman instead. I refused the piece. 6. Office Futon - Instead of receiving a black futon I received a black ottoman from another living room set. 7. Office Desk - Desk arrived with damage and immediately sent a picture after the driver left. Sent a picture immediately after the drivers left. 8. Master Bedroom - Bunkie Boards were dirty! Sent a picture immediately after the drivers left. 9. Master Bedroom - I asked to delete certain items (manufacturer defect stools) and add a bureau. They wanted me to pay for all items without a credit so they could collect the restocking fee. 10. Living Room Set - Add-on to #5 above, the sales rep issued a new Sales Order to deliver the missing/correct ottoman but attempted to double charge for the original piece that was previously paid for in full. I called an elevated this to a manager who sternly stuck to the company policy and restocking fee even with all the issues outlined above. I made numerous attempts to rationalize the situation with the manager to no avail. I asked for the manager's manager, nope she is the manager. I then was left do you really want to go to war instead of fixing the obvious issues, she said that's the company policy. War it is. Now the world needs to know, don't do business with this shady company that has no respect for the consumer or any reasonable customer service policies. Buyer beware!

Rose JM

Rama has beautiful furniture! I love my new couch and love seat!!! They were wonderful to do business with!!!

Andersen Zapata

Andrea was great help and quick.

Jose Sanchezr

We could not be more happy. The service we received from Zoila was fantastic!!