Arby's

Jennifer Durkin

Ordered 4 regular roast beef through the drive thru. Checked the bag and saw 4 sandwiches and went home. opened the sandwiches and saw we were charged for and received 4 beef and cheddar. No big deal. It happens. I went back through the drive thru waited 10min. I told them what happened and was told to come inside. (Rudely) I came inside, there I was met with the manager. She was very snippy and rude from the beginning. And said that since it was rung in as beef and cheddar it wasn't their fault. And grabbed four sandwiches and tossed them in a bag and handed it to me. I said thank you with a smile and walked out. (I was very sweet and kind and was careful with how I handled the situation because I have worked in customer service and I know accidents happen it's not a big deal.) She was very short with her interaction with me. Like I was trying to steal sandwiches or something. It was very odd. We got home with our 4 sandwiches (I love 5min away). they were cold, falling apart, soggy and the meat was tough. We couldn't eat them and I didn't want to make another trip to the store with that manager on duty. We love Arby's but not looking like we will be returning to this location any more.

Ray LeBlanc

Dining room was closed when we tried to eat here. We planned to specifically stop here for dinner on a long day of driving on a road trip. It was very disappointing after going out of our way to come here. I guess I'm supposed to call ahead to make sure places are actually open for business now? Restaurants need to figure out their staffing and open their dining rooms, period.

Micheal Kiser

The food was really good, fresh and well made. The service on the other hand was beyond lacking. It took over 20mins from placing the order to receiving our order. The associate behind the counter did not want to take our order, after completing it, he mentioned to his other workers how he isn't waiting on anyone else. He showed no signs of customer service apart from putting the order into the system and handing my change. The floor in the dinning room was extremely sticky. After 20mins has passed, the family that ordered after me received their order. Meanwhile two associates got into an argument over who is filling the other orders. In all, the food did not out weigh the lack of any customer service.

Clint Herman

It was our 1st time to this Arby's. and the 1st to Arby's in quite a while. There really isn't anything for me to complain about. There was hardly anyone there. I was able to place my order as soon as I was ready. I received great service, I didn't wait too long for my food and they got everything right. I was surprised at how much they had on their menu. Even my very picky son was able to find something to eat and liked it.