Spectrum

Category: Cable company

Address: 2805 Freedom Pkwy Dr, Fayetteville, NC 28314, USA

Phone: +18668742389

Opening hours

Sunday: 12–5PM

Monday: 10AM–8PM

Tuesday: 10AM–8PM

Wednesday: 10AM–8PM

Thursday: 10AM–8PM

Friday: 10AM–8PM

Saturday: 10AM–8PM

Reviews

Toni Garrett

Sep 17, 2022

I just filed a Better Business Bureau report because no one will come out to install our internet. I don't understand the holdup.

Beverlysimmons Simmons

Sep 9, 2022

Great service short wait. Friendly staff.

Shon

Sep 7, 2022

100% satisfied with their internet, customer service needs to be on the same page. Spectrum: It was your customer service and hoops I went thru trying to get my cell phone was the reason I cancelled all services, I won't act like I am completely unsatisfied because you had good internet service

Mary Parker

Aug 29, 2022

Easy and quick service.

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Questions & Answers

Is there a drop box for equipment at any of the locations?

Cin Labbe | Sep 28, 2019
Miss Gsm | Sep 28, 2019

I know there is a drop box at the main Spectrum, either near the doors opening or near the pull up drive thru. Also inside Cross Creek Mall, Spectrum office , I believe there is a drop box there. Hope this help you.

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Do I need to make an appointment to have the name changed on the account?

Nancy Branch | Sep 28, 2018
[email protected] Parker | Sep 28, 2019

That's Not True I Swiched From Time Warner To Get Bill Lower It When Higher.

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Why was the Direct TV layout changed without warning or instructions? It is very frustrating to try to navigate through my recorded shows, to view them or delete recordings using an entirely new platform. Why was this done and where can I get a tutor

Carol McClelland | Sep 28, 2018
Michael Furrell | Sep 28, 2018

Direct tv sucks and buy flash cards .

Can someone please tell me how can I get my neighbors from sending inappropriate things off my Wi-Fi? I thought we got it resolved yesterday but tonight I discovered they had a technician come and place a setup on my Wi-Fi. What should I do?

Kristi Keene | Apr 30, 2022
Ron Weber | Apr 30, 2022

Change your password, then unplug it for a few hours. You can also go to settings then advanced settings and change how many items can be on your wifi.

my dvr is not working freezes up where do i get a replacement

John Cameron | Sep 27, 2021
Gail Walk | Mar 1, 2022

If you contact them they will mail you one, or send a technician out to fix or replace it

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can you return equipment to this location

John Myers | Sep 27, 2021
Pam Craver | Sep 27, 2021

Sometimes you can & some times you can't. They will let you know

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Can the store in Fayetteville, NC repair my phone I got from them?

Jeremy Spring | Sep 27, 2021
john Red | Sep 27, 2021

If you got a phone from them they should replace it they should have a contract with you read your contract and let them know what it says

Do you have to ne a customer to get spectrum on my phone.

Jennifer Hawkins | Sep 27, 2021
Ted Brown | Sep 27, 2021

If you mean watch their TV service zi would assume yes you would have to be a customer.

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How do you forward calls

Kendyl Canty | Sep 27, 2021
Delano Francis | Sep 27, 2021

Not sure, but that should be in the settings.

Why is my wifi so slow. Would not recomend to anyone

george jeffreys | Sep 27, 2020
Tracey Odell | Sep 27, 2020

Can pay bill at the store

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Is Spectrum the only internet and wifi in Fayetteville?

Genny Appleby | Sep 27, 2020
Sherry Harvel | Sep 27, 2020

NO

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Are they open today

Lucy Rivera | Sep 27, 2020
Eunice Miller | Sep 27, 2020

Yes they are open today

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would like to return equipment today for my father we are in Sanford so where do we go and are you open

Charla Nance | Sep 27, 2020
Rose And The Sword Ministries | Sep 27, 2020

Spectrum at the Cross Creek Mall is closed along with the Raeford Rd location. Spectrum on Freedom Hwy is open. I suggest you go upon opening due to overcrowding.

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Are there plans to expand further along Chason/Everitt Rd with Parkton NC address

Linda Jones | Sep 27, 2020
Bruce Fisher | Sep 27, 2020

Unsure, I would consult with Spectrum

Where are you located at now?

Clare Watts | Sep 27, 2020
Bruce Fisher | Sep 27, 2020

Sadly, I wish there was another internet provider, as u have no contract with Spectrum, they can raise the price however much they want whenever they want, I started with them for internet service only at $49.99, then they went up to $59.99, now I just got a raise to $69.99, because they're the only provider, they do what they want, they have a monopoly in this area, u would think that the FCC could do something about it, but they just don't care, it's really difficult for someone on a fixed income

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How do I get a shipping label for returning equipment

Patricia Slatton | Sep 28, 2019
TheIronCrafter Gaming | Sep 28, 2019

Patricia slatton I believe you would have it mailed from the company you got it from that is if you want them to pick up the cost of the shipping just give them a call it should be no problem. Now this is what I think I am not 100% sure but that's what I have done in the past hope this helps. I never mean to purposely misdirect anyone please know that

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Is anybody else’s cable out???

eustacia Williams | Sep 28, 2019
Patrick Pretty | Sep 28, 2019

No my cable is on

What time u open in Fayetteville NC

Tina Jones | Sep 28, 2019
Kat Klemp | Sep 28, 2019

I think they open at 9:00

Can you pay with cash there and get cash back?

Aleena Sadler | Sep 28, 2018
raging Cherry | Sep 28, 2018

At the tellers up front they can give change back.

Is DVR service whole home or just on the DVR box

ML Gilmore | Sep 28, 2018
Jeremy K | Sep 28, 2018

Well, ML, if you’ve got your DVR in your home, it won’t matter where it is. Your DVR will work no matter which cable you plug it in to. Even if that cable isn’t even for watching television! You see, that’s the magic behind Spectrum DVR services. It’s intuitive, easy to use, and worth the added $10.99 a month you’ll pay until you reluctantly quite our services! Thank you for your mediocre support!

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who do I call for billing

Dave Young | Sep 28, 2018
Christa Sweeney | Sep 28, 2018

Look on your bill or go to their office on Raeford Rd.

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is spectrum office on raeford road open on sunday

Joanna Maynor | Sep 28, 2018
Michelle Gray | Sep 28, 2018

Till I think 12 or 1

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Do they take equipment when ur done with it?

Benjamin smith | Sep 28, 2018
Christa Sweeney | Sep 28, 2018

Yes. You can drop it off at their offices and get a receipt.

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How much would it be for just internet

Jakai Avery | Sep 28, 2018
Cee Cee | Sep 28, 2018

Worst customer service still. I wouldnt recommend them at all🤷🤦🤦

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What is WiFi and internet differen?

Alafair Jones | Sep 28, 2018
Franco Webb | Sep 28, 2018

Internet can be connected directly with a cat 5 cable or wirelessly with WiFi.

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