Wilmington PowerSports

Dee Bennett

The customer service is hands down the best I have ever experienced. I brought my 2 Wave Runners in for repair and service. I live out of state but have a beach house in Topsail Beach. They allowed me to keep my skis there for 6 weeks until I got back to NC. Upon picking them up and getting them back to my house which is about 40 minutes away, I found a couple minor issues that should have been addressed while at the dealership. I called the service manager Paul and explained what I had found. He told me that he would get the parts that were affected and personally drive to my location and make the repairs himself. He came out yesterday and fixed what needed to be fixed. He took his time and also answered some questions I had concerning maintenance of the skis. It was an amazing experience. I highly recommend Wilmington Power Sports for all your needs. Thank you Paul for the awesome service. Joe- Topsail Beach

Bait

Ordered a 2022 FX svho. Arrived around august and it has been the best ride ever! The salesman Justin is great and did what he said he was going to do! Unloading and frait was a little more then we were expecting at 2 grand a piece. But other then that, everything was great!

Jeffery Tripp

I took a CanAm Spyder in to have a recall notice CHECKED, no repair was to be completed at that time. I made a appointment and took the bike in on a Friday. The Service Writer stated the bike should be finished before closing on Saturday. As I didn't receive a call that the bike was ready,, and didn't need the bike, I didn't call to check on it. They're closed on Sunday & Monday so I waited, and waited and waited. Tuesday, Wednesday, Thursday. The check on the recall is literally a 30 minute job! Thursday afternoon I called the Service Dept. The Service Writer put me on hold to "check with the tech" to see if it was ready. On hold for about 5 minutes the phone transferred me to voice mail! I left a voice mail and waited.....he NEVER called back! I called again around 4:30 that afternoon and NO ONE EVER ANSWERED! Friday morning I called AGAIN and guess what, It hadn't even been checked. The service writer said she would "go ask the tech" and placed me on hold AGAIN! She did return and stated the tech would "start on it now!" After about an hour and a half, she called me back to report it was ready, ONE WEEK after I dropped it off! A 30 minute job! Several other people have told me they have had similar experiences with sales, parts & service. My experience was only with the Service Dept.

Cdrive

Just bought a new Ryker Sport 2022 and it was a great and super quick experience! Justin is a great guy and was direct and upfront with everything. Thanks