U-Haul Moving & Storage of Eureka

Isaiah Griffin

We reserved our 6x12 enclosed trailer for a cross-country move (for $3000 no less) the pick up was ok but we did not check the trailer before leaving. We then pull up to our house to load up and open the door to find it full of other peoples stuff. There was a king size mattress and a box spring still in the uhaul. We then called to tell uhaul of the issue and they said they would call their GM and call us back. We had to call back 2 hours later just to be told they weren’t going to do anything about it. Terrible customer service, the General Manager “Dale” refused to talk to us because he was “off”. My understanding is that a GM is a salaried position and should always be available for issues like this. I was told to call the 1-800 number for help and now I’m on hold when I should be loading this trailer. So wish me luck and save yourself the hassle. Use a different uhaul location. Disrespectful and a disgrace to a trusted brand. Spend double and buy your own, that’s what I might have to end up doing.

Yulia Cortes

No wonder it’s 3 stars that’s a bit much for this trash place. What a scam they claim we scratch that piece they call a u-haul that thing is older then queen Elizabeth the paint is coming off by the touch they scammed my dad into 300 for a dam scratch that was already their I was even saying they better not think it was use don’t come to this garbage place!!!! I will be coming Back for my dads money.

Dawgs in FL

The $19.95 in-town sign actually means $141.73.

Mike DeGraaf

Terrible experience. Customer beware, they charge you a cleaning fee for leaving a cup. They also charged me for fuel even though it was brought back fill. I was told I would receive a call, never did. Who ever Armen Andonian is, he won’t pick up a phone to resolve this