INFINITI of Elk Grove

Jordy Ressler

Irresponsible and sleezy. AVOID. I called to schedule a test drive for a car they had posted. After, I called again to reschedule to a time that worked better, so I talked to two people and mentioned to both that I was driving 1.5hrs from Berkeley. When I arrived, they forgot about the test drive, but they found it on the computer and went to go get the car (Michael, the internet sales manager). When Michael came back, he said "oh, she didn't tell you? The car isn't drivable." (even though I had talked to Michael on the phone as well, nice job blaming your colleague). ARE YOU KIDDING ME? Nobody told me that before I drove 1.5hr out to drive it? We spent the next hour driving around their different properties to check out other cars that Michael believed were "the cars for me," even though he knew nothing about me other than the car I had previously requested to test. They proved to me they are irresponsible, negligent, and an absolute waste of time. Avoid this dealership if you can

Will Baker

Will no longer be taking vehicle for service to this location

Jennifer Shaw

Michael Nelson in Sales at Infiniti Elk Grove, goes the extra mile during the purchase process! He treated me like family, was knowledgeable, fed me snacks, and made sure I had music to listen to to ease any stress I might be feeling during an important purchase. I cannot say enough how easy this car purchase/trade in was! It was a usual timeframe, that you might expect, but because of the excellent customer service of Michael in Sales, Kim with my trade-in evaluation, and Mohammed in Finance, this time seemed to fly by! I highly suggest Infiniti Elk Grove dealership for your next car purchase. Don’t think twice, I promise you wont be dissatisfied. And the bonus is you will leave the dealership with having met wonderful people who provide exceptional customer service. Thank you Michael, Kim, and Mo!!!!!

Esmeralda Mendoza

This is absolutely my favorite dealer. Ms. Charly, Mohamed and everyone on staff. Thank you. is absolutely very professional at the same time she was understanding and the financial part was smoother Than other time that I have purchased vehicles at other dealers.