Tristar Products

Category: Corporate office in Fairfield, New Jersey

Address: 492 US-46, Fairfield, NJ 07004, USA

Phone: +19735755400

Opening hours

Sunday: 9AM–5PM

Monday: 9AM–8PM

Tuesday: 9AM–8PM

Wednesday: 9AM–8PM

Thursday: 9AM–8PM

Friday: 9AM–8PM

Saturday: 9AM–5PM

Reviews

Colin McCauley

Sep 27, 2022

I bought the Wafflizer on 9-19-22 and it is the best kitchen device I own. I made the Chicken and waffle waffle this morning for breakfast and it was delish. Kudos to the people at Powerxl

James Ray

Aug 2, 2022

I am very pleased with TriStar Products. I had purchased a 360 air fryer. After a few months the bottom elements stopped working. I contacted TriStar and told them I couldn't find my original purchase paperwork. They looked up my purchase and kindly asked me to return the unit. As soon as they received it, they sent me a brand new Air Fryer. I would highly recommend doing business with this company.

Steve Kaimer

Jul 13, 2022

Has taken almost a month to ship a simple order. Won't cancel the order. So I did with my CC Co. Zero stars

M C

Jun 30, 2022

I received a 12 inch Emeril Lagassi skillet as a Christmas gift 5 years ago. It had a “lifetime” guarantee. The pan is literally falling apart. I called and then chatted with customer service. They won’t do anything because we don’t have the proof of purchase. Who asks someone after 5 years for a receipt for a gift? I thought that Emeril would want to know that their product is defective but that is not the case.

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Questions & Answers

Can accessories be purchased for the Power Air FryerXl 2.4 qt size?

Janelle Henry | Sep 28, 2018
Karen Barranco | Sep 27, 2020

Don’t waste your money on accessories. The air fryer won’t last that long.

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Is there a trick to making the drawer go straight into the air fryer? I bought the power airfryerxl. I make sure the basket clicks in but the basket seems to always go in at a slight angle.

Shirley Harrison | Sep 28, 2018
Tristar Products | Sep 27, 2020

Make sure you are holding it completely level and slide it in gently.

I rec'd a copper pan from your company - who sent it to me ? No paperwork was in the box on how to care for this pan or why I even rec'd it - help!

Doris Peters | Sep 28, 2018
Tristar Products | Sep 27, 2020

Please contact customer service for assistance, we would need some contact information to look up the order. 1-973-287-5115

I have a Power Precision Cooker. Can you please recommend a water container with which it can be used? Thanks

Mort Lord | Sep 28, 2018
Alejandro G Lozano | Sep 28, 2018

The Power Precision Cooker works with any acrylic container a Rubbermaid or EVERIE

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Where would I buy the inner pan for my pressure cooker from Tristan model PPC780P

Patricia Neuzil | Sep 28, 2018
Tristar Products | Sep 27, 2020

Please call Customer Service for parts and accessories, 973-287-5159.

I purchased two sets of the Copper Chef pans April 21, 2016. I followed the manufacturers guidelines for use and both pans have chips in them. One of the leaks water from the handle after going through the dishwasher. How do I get replacements?

Stephanie Pinto | Sep 28, 2018
Tristar Products | Sep 27, 2020

Please call customer service for assistance 1-973-287-5115.

Would like to purchase the Power XL microwave air fryer plus but need the dimensions??

Joanna Botolino | Sep 27, 2021
Tristar Products | Sep 27, 2021

The dimensions are: 20.47”(D) x 20”(W) x 12.8”(H).

The "Broil" setting does not work. When set it on Broil, BOTH heating elements become active. the owners manual indicates that when something is broiling, only the TOP heating element should be active. I would like to return the whole thing.

Frankee Love | Sep 27, 2021
Tristar Products | Sep 27, 2021

We are sorry to hear you are experiencing issues, if you would like to return your unit please call 973-287-5149 for assistance.

Can I use the 360xl as a microwave to heat up stuff

Melanie triplett | Sep 27, 2020
Tristar Products | Sep 27, 2020

The unit has a great reheat function for leftovers, but it does not have a microwave function so you can't microwave popcorn or heat up a cup of water/coffee/soup.

I NEED some spare parts for the POWERJUICER, exactly the SCREW FOR SETTING AND THE BLADE, IS THERE A DEALER HERE IN SPAIN? .Or how could I get these spare parts? THANK YOU VERY MUCH.

mauri de la bastida | Sep 27, 2020
Joyce Osbourne | Sep 27, 2020

My Jack LeLiane Juicer has worked for over 15years. Recently the round white plastic plate between motor and basket split can i still purchase a replacement.

I bought a perfect smile veneers denture distributed by you but I would like to return it as I have to do?

Tania Barbuto | Sep 27, 2020
Ebahz GST | Sep 27, 2020

Here is the company's return information for that product. https://www.perfectsmileteeth.com/Contact-Us

I bought a Pro Air Fryer but there's no instruction booklet. Can I get something that has instructions as to how to use the Air Fryer?

JoAnn O'Brien | Sep 27, 2020
Nina Helme | Sep 27, 2020

They have a booklet on their website that is not just geared towards this particular airfry but to most of them. It gives you how to use the controls and temp etc.. I read it and began experimenting with it. My first time ever using an air fryer. No I have it down!

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How can I return a product that has arrived incomplete

Iratxe Urrea Ibarra | Sep 27, 2020
Nina Helme | Sep 27, 2020

I think there should be a contact number in the box or on the website. Customer service is very useful and can help you.

Hello, Where can I write a review for the awesome Power XL Air FryerHome?

Nina Helme | Sep 27, 2020
Tristar Products | Sep 27, 2020

You can leave your product review on the website of the retailer you purchased it at or you can leave a google review, we love to hear from our customers!

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How to return a product

Maria Luisa Todesca | Sep 27, 2020
isabel “Isa” Santo Garcia | Sep 27, 2020

How can I get in touch with the company?

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Can I purchase additional racks/shelves for the 6 Qt Pro Air Fryer?

Gloria Lorenzo | Sep 28, 2019
Tony Marinescu | Sep 28, 2019

Don't know for sure I'm not working there. A phone call will probably be more helpful

What is the amount of the processing and handling fees to return the Emeril air oven

Allzz Loose | Sep 28, 2019
Tristar Products | Sep 27, 2020

Please call customer service for return questions 1-973-287-5115.

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