KFC

Category: Chicken restaurant

Address: 1000 Charleston Ave, Mattoon, IL 61938, USA

Phone: +12172346886

Opening hours

Sunday: 10:30AM–10PM

Monday: 10:30AM–10PM

Tuesday: 10:30AM–10PM

Wednesday: 10:30AM–10PM

Thursday: 10:30AM–10PM

Friday: 10:30AM–10PM

Saturday: 10:30AM–10PM

Reviews

jordan patterson

Jul 20, 2022

After going in 3 times to get my food corrected after sitting in the drive thru for 10 mins with no one answering they still managed to get the food wrong

Leon Duncan

May 26, 2022

Quick, accurate service. Excellent tasting food! Chicken was very crisp and tender. We will return!

Stephanie Shaw

Apr 28, 2022

Hadn't been to this location in over 2 years due to a horrible experience. Was very glad I decided to try again! Restaurant was clean and looked nice. Staff was pleasant and friendly! Food was hot, tasted good and cooked well!

Kyle Price

Dec 27, 2021

I ordered a 16 pc dinner with sides and biscuits. What I got was 15 pics of TINY chicken(?), that was about the size of a pigeon. The 4 standard pieces weighed in total 12.9 ounces (individual piece weights are in photos). I called and explained I live about a 10 minute drive away, and asked what could be done to recover my missing chicken. Per one of two managers working that night (12/26/2021) company policy prohibits anything other than replacing the one piece of chicken. This is regardless of the size issues, and the distance for me to return to collect 1 piece of chicken. The managers (1 male, 1 female) were rude and unapologetic and just continued to point out it was a corporate policy that prohibited them doing anything but replacing 1 piece of chicken. Customer service, quality of product, and cleanliness are NOT available at this location. All employees had masks half off while working or talking to me. I have never been treat so disrespectfully at a restaurant ever. The 1 piece of replacement chicken... was a NORMAL sized breast... and for sake of comparison... weighed a full 9.0 ounces by itself. The 4 pieces I have photos of weighed 12.9 ounces. Are you kidding me 1 piece of replacement chicken was 69.7% of the 4 pieces which included another breast. I would not or will ever suggest this restaurant to anyone. Go to Walmart or Lee's Famous recipe if you are hungry for Fried Chicken.

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Questions & Answers

how can I make a complant with kfc corporate

John Tomlin | Feb 28, 2018
aquarius 26 god | Mar 1, 2018

Normally u cn call the number they give you on the receipt

How do I make a complaint

Ethan Robison | Feb 28, 2019
patricia campbell | Mar 1, 2019

Call the restaurant and talk to manager.

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