Blossman Gas

Jon Stevens

I haven't written a review in years, but I will share my experience. My wife and I were customers of another gas company. That company was close to our home, but not long ago, they did away with that location, so we were going to have to call a call center for service. This was a turn off for us, as we MUCH prefer dealing with local people. So....we decided to look around. When we lived in Asheville, we dealt with Blossmans on Sweeten Creek Rd. No problems. Immediate and complete service. No complaints at all.....knowledgeable and helpful and solved some problems with installation of a gas fireplace.....they went above and beyond. So....since they are family owned .......and have a location in a town not very far away....... MISTAKE My wife and I have called there over a dozen times. More often than not, nobody answers....(yes, we called during business hours, and not during not). We even left messages with their answering service, asking them to call back because we wanted to give them our business..... Nope. We stopped IN PERSON 3 times......finally, they gave my wife some paperwork to fill out to make an account. We filled it out. I took it in to their office. The people there acted lost without a map as to what I was trying to do and how I got the paperwork. I explained my wife and I were trying to set up an account to have residential propane service with them ......(as if they have never done this before !!! ) They finally seemed to understand, and I asked them to CALL ME for further arrangements. NOPE So, my wife went there in person, nobody seemed to know what she was talking about, so she requested whoever takes care of new accounts to CALL ME THE NEXT DAY, which they said THEY WOULD. Nope. Not even for the next 4 business days. So, I called them this morning and demanded that they cancel my account and I have no need for their services. I went online to refill with my current company and they will be here in the next week. It seems in this case that the online company is much more in touch than the onsite Blossman company. I gave 2 stars because Blossman is family owned, and their Asheville Sweeten Creek location is 5+ stars. Burnsville? 0 Excellent case study of absolutely nonexistent customer service/support. They are obviously too busy doing ??? to accept a new reliable customer. I see in previous reviews someone higher up the food chain offers an apology/explanation. No need..... I will not return to this website. I said what I mean and I meant what I said. I hope some one VERY HIGH on the food chain in your company asks the people in Burnsville location --- WHY DID THIS HAPPEN ? Why does a potential customer have to call so many times/stop by so many times/ request a phone call REPEATEDLY And you failed miserably ? Listen to the excuses, because thats all they are

Caroline AVERY

Blossman Burnsville is THE BEST. They are a dying breed in today’s world - they give great service, help solve problems and are true to their word. We needed a new range and they were able to deliver and install a XLINE gas range to us in 2 weeks. Bobby, John, Danny & Eastman are A-team! We love this new range too!

Edward Kageorge

Danny and Ian from the Burnsville location responded to my household to fix what turned out to be a major issue. They stayed and got the job done right without any problems. Great work

Robert Webster

I find Blossom Burnsville to be top notch in comprehensive Gas service. I was new to the area and converting a rental i purchased to my permanent residense. I called Blossom and they organized my entire tank install, running lines, and appliance install. They always followed through with everything they comitted to doing and were there same day if i had a problem or concern. All by the book. I met at least 6 or 7 employee's in the process and they are all genuine customer oriented people and good folk in general. Its a big company, but they operate like a small family business. Mark Roberts is the GM, and he runs a great outfit.