Shoe Dept. Encore

Category: Shoe store

Address: 261 Mercer Mall Rd Mercer Mall, #505, Bluefield, WV 24701, USA

Phone: +13043276660

Opening hours

Sunday: 1–6PM

Monday: 10AM–9PM

Tuesday: 10AM–9PM

Wednesday: 10AM–9PM

Thursday: 10AM–9PM

Friday: 10AM–9PM

Saturday: 10AM–9PM

Reviews

Talisha robinson

Jun 19, 2022

We were passing through and stopped for athletic slides which were priced incorrectly. The entire stock was mis-shelved…i.e., false advertising. The associate asked the manager if the listed price could be honored. The manager said,”no”, and actually accused us (or other customers) of switching the labels! We bought the shoes but challenging a business on their own erroneous stocking is not the customers fault so don’t be mad that we called you out on it. Bad attitudes. Get your staff together Barry! You all need all the business you can get at Mercy, I mean Mercer Mall.

William Dalton

Mar 21, 2021

No customer service, they wouldn't walk away from their station up front, ask a question, short, not really an answer.

Derenda Landry Campbell

Jan 12, 2020

Love this store. Great service. Clean store.

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Questions & Answers

Where is my refund?

Shoe Dept. Encore | Aug 28, 2022
Shoe Dept. Encore | Aug 28, 2022

We ask that you please allow 5-7 business days for the funds to be transferred between banks, this does not include weekends or federal holidays.

How long does a customer have to pick up BOPIS (Buy Online, Pick Up In Store) orders?

Shoe Dept. Encore | Aug 28, 2022
Shoe Dept. Encore | Aug 28, 2022

We ask that you pick up your order within 3 days. Make sure to keep an eye on your email confirmation and pickup confirmation, as it will have an exact date and the address of the pick-up location.

I paid for expedited shipping and it didn't arrive when it was supposed to, why?

Shoe Dept. Encore | Aug 28, 2022
Shoe Dept. Encore | Aug 28, 2022

Next day shipping does not necessarily mean it will arrive the next day. This is due to many factors such as time of order placement, holidays, delays in shipping, etc. If an order is placed after 12:30 p.m. ET on Monday, Tuesday, Wednesday, Thursday, or Friday (except for holidays), it will be processed on the next business day. If a holiday falls on a weekend, then the Friday before and the Monday after should be considered as a holiday for purposes of processing an order. Orders placed on Saturday or Sunday will not be processed until the next business day. SHOE SHOW, INC. is not responsible for late orders due to schedules set by the delivery company. Deliveries cannot be made on weekends or holidays (and weekends should not be included in transit-time calculations). We do not ship shoes outside of the U.S. Gift cards will be shipped separately.

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