CubeSmart Self Storage

Mary Anne Keleman

Every person that I spoke to at the cubesmart on tobacco road were so pleasant. All very helpful and polite. Could not have asked for a better experience renting a storage unit. Will definitely recommend.

Jean Polynice

I received great customer servive also good value. The place is convenient and clean.

In the Know

If it wasn't for Vicki, I would have hightailed it out of their office two minutes after I arrived. She truly saved the day. Upon my arrival, I was "intercepted" at the door by an unnamed associate (because she wore no name tag) who obviously had a chip on her shoulder. She was definitely NOT holding the door open for me, Rather, it was as if she were blocking my entrance. She menacingly and crisply inquired, "How can I help?" I said, "Hi," and she repeated again, "How can I help?" Needless to say, I was immediately taken aback. She asked me whether I had a reservation. I replied that I did not and calmly explained to her that I was there to inquire about renting storage space. While I was still standing outside the door (and without further attempting to determine my storage needs) she then asked me what size unit I needed, while grudgingly opening the door further, stepping aside, and finally allowing me enter. I must have passed the test... Instead of welcoming me, she blurted out, "What are you trying to store?" Now we were getting somewhere, so I told her. But, instead of recommending a specific-size unit, she pointed to the wall at a poster and told me to look and see what size I might need. I was incredulous and started wondering if maybe I had made a mistake in choosing this particular storage facility. That's when Vicki, the other associate in the office, stepped up to the plate and interjected herself into the conversation. Thankfully, she took over from there and explained everything to me and recommended a specific unit and even took me on a tour and showed me one of the available spaces to determine whether it was suitable to my needs. I am so grateful for Vicki rescuing me from the other woman, since it was blatantly obvious that she did not really want to help me and could not even answer my questions (or simply did not want to). Her attitude and demeanor were such that I was surprised she actually was in a position to interact with potential customers. Her personality exuded negativity. Vicki, on the other hand, was such a friendly, pleasant, genuine, helpful and knowledgeable associate. She sealed the deal. Were it not for her, I would likely still be looking for an alternative. She is, without question, a valuable employee of this facility, and a true gem. They are lucky to have her as an employee and I consider myself lucky she was working there that day. Thank you so much.

Tracey Lee

Staff was very friendly and the location was very convenient.