Flow Volkswagen of Durham

Category: Volkswagen dealer

Address: 3823 Durham-Chapel Hill Blvd, Durham, NC 27707, USA

Phone: +19194937411

Opening hours

Sunday: Closed

Monday: 9AM–7PM

Tuesday: 9AM–7PM

Wednesday: 9AM–7PM

Thursday: 9AM–7PM

Friday: 9AM–7PM

Saturday: 9AM–6PM

Reviews

Rory

Sep 18, 2022

To Flow Vw this was an amazing experience. Drove 2.5 hrs to Leith VW and was a waste of my time after they lied and tried to put me in something I didn't want. I called Flow VW of Durham and spoke to Ben who understood my needs and told me to come see them asap and speak to Mrs. Verlinda who was the sales manager. From the time I arrived to the time I left it was so wonderful. I went in and explained to Mrs. Verlinda told her what I was looking for and she right then and there went to work within 10 mins she found the car started my paperwork. You do not know how greatful I am for that. Mrs. Verlinda is the lady that you need to see. She understood the situation, listened to me and did her thing. I will always be greatful for this lady. Once again thank you thank you.

Tyrone Hodges

Sep 17, 2022

What you're doing right everything Nate was an outstanding sales person and the support staff was just as impressive.

Joshua Dutton-Reaver

Sep 16, 2022

Edit: Had issues with our battery. Took it in for our 80,000 service and to get the battery looked at. They ended up saying the battery was fine and completed the service. A week later the battery died completely and when we got it replaced the technician said the coolant looked low. Not pleased. Seems like Flow just does the bare minimum to get their money. The service center has been great so far. No complaints. I did our 50000 mile service and an annual checkup/safety check. Both were efficient/affordable and the customer service has been great.

Thomas Byrnes

Sep 13, 2022

To be honest, this was not a great service experience. This was for the 10,000 mile checkup; I purchased the car back in the fall 2021. After I picked up the car, I called to complain about the shocks; they said to wait until the 10K checkup. As it turns out, they never removed the "transport pads", so for several months I suffered with a challenging "ride". I had several people comment on the ride when we would encounter a bump in the road (not good publicity for VW).. Also, when I took delivery, they never provided the blue tooth adapter for the iphone. I was told to just go order it on Amazon, which I did, but it was not the right adapter.. I tried ordering another one and that didn't work either. I called again and they asked me to come in and I was told the adapter should have been delivered with the car. When I came in for my 10K checkup this week, I asked them to check on the shocks (they removed the pads), but I also asked them to wash the car. They did NOT do this. Candidly, I'm not sure I want to get the car serviced at Flow again..

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Questions & Answers

Do you have a waiting area with WiFi?

Flow Volkswagen of Durham | Dec 31, 2021
Flow Volkswagen of Durham | Dec 31, 2021

Yes we do! Make yourself at home and enjoy our complimentary snacks and drinks as well.

How do I schedule a service appointment?

Flow Volkswagen of Durham | Dec 31, 2021
Flow Volkswagen of Durham | Dec 31, 2021

Simply visit our website service tab and fill out a service request with our online service scheduler. Then, we’ll see you soon!

Can I send in a credit application before visiting?

Flow Volkswagen of Durham | Dec 31, 2021
Flow Volkswagen of Durham | Dec 31, 2021

Yes we offer an online credit application inside our website. Simply see the “finance” tab and we can work on getting you pre-approved to save some time in the showroom.

Are used cars covered by the factory warranty?

Flow Volkswagen of Durham | Dec 31, 2021
Flow Volkswagen of Durham | Dec 31, 2021

In many cases, there is remaining factory warranty balances on our pre-owned inventory. Ask us or see our dealership for a specific answer based on a vehicle in-stock. We have access to the “In Service” date that kicks off a warranty timeline and can also give you great detail on additional coverages that we offer and back.

What is the difference between used and Certified Pre-Owned?

Flow Volkswagen of Durham | Dec 31, 2021
Flow Volkswagen of Durham | Dec 31, 2021

Certified Pre-Owned vehicles are vehicles that the Manufacturer backs with a built in warranty and standardized process for repairs that only that dealership can offer. See our Certified Pre-Owned page to get a full list of benefits.

Do you deal with out of state buyers?

Flow Volkswagen of Durham | Dec 31, 2021
Flow Volkswagen of Durham | Dec 31, 2021

Yes! Much of our business is from great distances due to great pricing and inventory and we are very good at distance deals, helping customers with shipping etc.

Do I need to make an appointment for a test drive?

Flow Volkswagen of Durham | Dec 31, 2021
Flow Volkswagen of Durham | Dec 31, 2021

We welcome walk in business, however, setting an appointment is always recommended so that you have a dedicated staff member to help you out and speed up your wait times with the vehicle prepared for viewing and driving.

Can I trade in a vehicle if I still owe money on it?

Flow Volkswagen of Durham | Dec 31, 2021
Flow Volkswagen of Durham | Dec 31, 2021

Yes you can. We can simply cut you a check for the difference or apply any negative balance to the next vehicle in most cases. Lastly, if you owe more than the purchase price we offer, but do not want to make a purchase, you can place that amount down owed in addition and walk away without a car purchase.

What will you take in on trade?

Flow Volkswagen of Durham | Dec 31, 2021
Flow Volkswagen of Durham | Dec 31, 2021

We can appraise and purchase any vehicle in almost any working condition. Visit our store and ask for a free appraisal!

What are the Covid safety practices like here?

Anonymous | Sep 27, 2022
Flow Volkswagen of Durham | Sep 27, 2021

Hi! Information regarding our COVID safety practices may be found here: https://www.flowauto.com/home/coronavirus

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