Address: 4500 Post Oak Pkwy, Houston, TX 77027, USA
Perfect business location, professionalism and friendliness in all the staff members, from the room service lady, breakfast staff to front desk. Good variety for breakfast, small but enough space to exercise a morning workout at the fitness center, rooms clean and tidy. Thank you Hampton Inn!
Would I stay again? No. Hotel is very outdated and in dire need of renovations. Smells of mold as soon as you get into the lobby. Beds were very firm, but I know this is a preference for some. If you are looking for firm, this is the place for you. Was equivalent to laying on the floor for us. Ac never cooled in room, felt more as a fan, but definitely not cold. Hotel was booked out so could not change rooms and as it was only for one night, we dealt with it. Room was clean, but very worn. Roofing patches peeling off, cracked sink, wall paper peeling, and heavily stained carpet. Over night parking attendant on hand. Breakfast had a good variety, but no attendant on hand to clean up or enforce anything. I witnessed both kids and adults grabbing items, with bare hands, not using tongs provided. A serving spoon fell to the floor, and was picked up and placed back into the eggs. Food all over floor and counter. We decided to skip breakfast due to this and eat else where. What did it for me though was upon check out, my teenager went to front counter to buy a drink. Clerk tells him it's $10, son laughs thinking he's playing with him. He then repeats it's $10. Mind you in store, $2.50 for this same drink. Son responds, wow that's quite an upcharge, but is just thirsty and tells him okay, I guess, and pulls out his card. Attendant tells him, our card reader is down, it's cash only. I am a few feet away, overhearing everything. I walk up as son tells him well I only have card. Attendant realizes I'm with him, rolls eyes and goes well just take it then (for free). I'll let you be the judge this situation on your own. Based off of this situation, we will not return to this location. We traveled for years to many hotels within the Hilton brand, and while I know items are marked up for convenience, find it hard to believe $10 for a drink. Location was decent, and convenient to many places. However, I do not feel it lives up to the brand at all.
I'm usually very satisfied with Hilton unfortunately with this visit I was not, the bathroom door was stuck had to push it open the door, there was very little lighting in the room, I booked a room with a walk-in shower didn't get that got a tub. I talked with the front desk clerk to get the door fixed but nobody ever came. The breakfast was cold it was just a very bad Hotel experience
The staff here is friendly . From the outside the hotel looks decent . The beds are comfortable. The card reader inside the gate doesn’t work the buzzer button also is broke. The restroom has a super low toilet just glad my knees aren’t bad. The wallpaper in restroom was coming off . Had a stand up shower only the door only opens so much so if your heavy set might have trouble squeezing in . The fridge was turned off in the room . No TV guide in the room . To park in the gate it’s $20 a night .
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They mean delivery to the hotel. During will be ok. If call you check if there is a cost if you haven't yet checked in.
It's $16 a night, the hotel website states the amount for self parking, no valet.
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