Bassett Furniture

Category: Furniture store

Address: 3525 Fairystone Park Hwy, Bassett, VA 24055, USA

Phone: +12766296000

Opening hours

Sunday: Closed

Monday: 10AM–6PM

Tuesday: 10AM–6PM

Wednesday: 10AM–6PM

Thursday: 10AM–6PM

Friday: 10AM–6PM

Saturday: Closed

Reviews

David Machol

Mar 14, 2021

I doubt I will ever buy from the Chandler AZ location again. So far after almost 4 months I have yet to receive the last piece of the order and only received the 2 lamps I fully paid for in Dec just a couple of weeks ago. The delivery of my $1600 rug was some driver throwing it up against my house as it was a rag doll not caring whether they damaged the stucco or the rug. I did receive another portion of my order about a month ago only to be told that they broke one of the pieces. That piece was reordered and now 2 months later I am still waiting on delivery. If I had know it would take a half of a year to get something even after it was paid in full I would have never done it. Buyer beware with this location or with Bassett as well. Really wanted to support American made but this is ridiculous.

Sharon Troussard

Feb 25, 2021

Bassett has terrible customer service. I purchased a sectional from them in 2017. Paid around 5000 dollars for it. When it was delivered it looked nothing like what was in the show room. The recliner on left side had to be replaced after just a few weeks it was broken. Then I kept trying to deal with the person who sold it to me nothing was being done. The store I bought it from closed so I had to start dealing with the main Bassett office well it all balls down to where nothing can be done to fix my furniture. They told me to make a claim with guardsmans well I did. My claim got denied so because a claim was made I can’t even get a refund from guardsmans. Piece of advice don’t waste your money on guardsmans warranty. I paid 500.00 dollars plus tax and they won’t even help me. So I have furniture that looks 10 years old.

Anthony Gardner

Feb 26, 2020

Always a pleasure

MissCSA Ash-Leigh Harlow

Feb 16, 2020

Beautiful Hardwood Furniture

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Questions & Answers

Does Bassett Furniture still have an outlet store near their factory in Bassett, Virginia?

Carmen Rosales | Sep 26, 2020
mark sessor | Sep 26, 2020

No All there Furniture goes directly to their Bassett direct stores

Read More

I contacted Seattle (CS) 4 times for a new catalog book. Promised each time, now 4 mos. later no catalog. I even offered to pay for it... If they aren't available why not tell me. Can you send? Beve Tucker 12930 NE Morris St. Ptld, OR 97230

A Google User | Sep 27, 2018
Kathleen Freeman | Sep 27, 2018

I'll give your info to our consumer care department.

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