The UPS Store

James Wilson

Only gave one star because I couldn't give it less than that. Absolutely awful. I will never use UPS again because of this store. We sent an important document and paid over $98 to get it to our son quickly. It said that it delivered when we tracked it, but they actually rejected it. Why? because he doesn't have a box there. I went to a UPS authorized shipping facility and they entered the address. Nobody said anything about this being an issue. Nowhere on the UPS website does it state this either about this location. Somehow people are just supposed to know that this location, a UPS Store, does not accept UPS packages unless you meet certain criteria. To make matters worse, they treated him very poorly when he was there. So, I guess that's how servicemembers get treated at a business on a military base. I called and asked to speak to KNIGHT, who signed for the package. The guy on the phone just asked what it was in reference to and didn't offer up his own name and proceeded to explain to me their policy on accepting packages and the criteria that you have to meet. He couldn't point to a single place where I would've been able to know that, he only said that I should've called the store first. I don't call a hotel when I ship items to my coworkers and check to see if they can accept a package and they have the hotel name on the front of the building not a UPS sign. I called customer support and someone is supposed to call me back so they can "find" where the package is because they don't know for sure. Their best guess is that it is on it's way back to the hub. I should have at least half of my money refunded, since I didn't get the envelope in 1 day AND a sincere apology to myself and my son. I won't hold my breath, because I doubt their customer support will do a 180 with such a lack of customer care and treating servicemembers horribly. The base commander should have this business removed from Fort Bragg.

Alan Robertson

Instead of all hanging in the back you need to do your jobs and scan packages people have been waiting for packages since Monday and still haven't received them what If it was a time sensitive item I now occurred late fees because of this store ignorance

Anchor Jennison

Service is slow and generally unhelpful

Stacy _

They say they’re open but you show up and they definitely are not. This has happened to me a couple times now.