west elm

Category: Furniture store in Westport, Connecticut

Address: 35 Main St, Westport, CT 06880, USA

Phone: +12032262311

Opening hours

Sunday: 11AM–6PM

Monday: 10AM–7PM

Tuesday: 10AM–7PM

Wednesday: 10AM–7PM

Thursday: 10AM–7PM

Friday: 10AM–7PM

Saturday: 10AM–7PM

Reviews

Greg Zola

Sep 21, 2022

5 deliveries (so far) for a 3-component desk. West Elm can’t get out of their own way. Staff at store is delightful, yet apologetic and embarrassed about their outsourced logistics, delivery & assembly vendor. One component’s supply chain delay snowballed into costly errors for West Elm. Take it or leave it: [William’s-Sonoma+Pottery Barn+WestElm+Mark&Graham+Rejuvenation] …recruit some Amazon logistics managers and developers to better integrate multi-component tracking, backorder management, and product education/documentation among your manufacturing, logistics & customer service platforms. Left hand? Meet Right hand. Right hand? Meet Left.

Jenna

Jun 6, 2022

I will never recommend or do business with West Elm again. I’ve been trying to return a defective couch for a year. Cushions were so thin all you felt was the frame/wood under your butt. West elm finally picked up my couch 2 weeks ago and I still have not seen my $1800 refunded to my credit card!!! I’ve literally called this company 25+ times spending at least an hour on the phone each time. Do yourself a favor and shop elsewhere - absolute worst customer service!!!!

Natalie _

Jan 22, 2022

Really small store, not much to look at - wish they would open a bigger one. Secondly, the associates are just rude. We had one very nice conversation with a store manager and because of that ordered items through the store rather than online but every time we called them or asked for help they would answer the phone exasperated that they actually had to help a customer at all. The call center - which is also not great- was actually an improvement from the store experience. The entire experience just puts me off West Elm. As annoying as it is not to have one around us they should just close this and start anew.

Peter Cooperman

Jul 22, 2021

Helpful staff. Good selection of nice furniture and housewares.

Thanks! Your review is awaiting moderation.

Questions & Answers

what time does west elm open on Sunday?

Judy Cooper | Sep 27, 2019
Jennifer Cogswell | Sep 27, 2019

11:00am

Do you have a carved wood coffee table in stick in Westport??

anne franzen | Sep 27, 2018
Wojtek Borowski | Sep 27, 2018

You should call the store directly.

Thanks! Your answer is awaiting moderation.

Thanks! Your question is awaiting moderation.

Related Places