west elm

Greg Zola

5 deliveries (so far) for a 3-component desk. West Elm can’t get out of their own way. Staff at store is delightful, yet apologetic and embarrassed about their outsourced logistics, delivery & assembly vendor. One component’s supply chain delay snowballed into costly errors for West Elm. Take it or leave it: [William’s-Sonoma+Pottery Barn+WestElm+Mark&Graham+Rejuvenation] …recruit some Amazon logistics managers and developers to better integrate multi-component tracking, backorder management, and product education/documentation among your manufacturing, logistics & customer service platforms. Left hand? Meet Right hand. Right hand? Meet Left.

Jenna

I will never recommend or do business with West Elm again. I’ve been trying to return a defective couch for a year. Cushions were so thin all you felt was the frame/wood under your butt. West elm finally picked up my couch 2 weeks ago and I still have not seen my $1800 refunded to my credit card!!! I’ve literally called this company 25+ times spending at least an hour on the phone each time. Do yourself a favor and shop elsewhere - absolute worst customer service!!!!

Natalie _

Really small store, not much to look at - wish they would open a bigger one. Secondly, the associates are just rude. We had one very nice conversation with a store manager and because of that ordered items through the store rather than online but every time we called them or asked for help they would answer the phone exasperated that they actually had to help a customer at all. The call center - which is also not great- was actually an improvement from the store experience. The entire experience just puts me off West Elm. As annoying as it is not to have one around us they should just close this and start anew.

Peter Cooperman

Helpful staff. Good selection of nice furniture and housewares.