Hampton Inn & Suites Lansing West

Lori Hopp

I stay here at least once a month, and it has always been great! This time however the price increased and the room was a lot less clean. We were put on the first floor and the was water damage which I understand. However, the hotel was not full yet we were placed directly across from where they started construction at 8 a.m. I spoke to the front desk twice expecting resolve and for a " we will take it into consideration for next time." I am a nurse and my sleep is important to me. I likely will not stay here again, sadly I felt unheard.

Alicia Hines

Staff is friendly, was able to walk in and get a room right away. Breakfast was amazing! However, the room had remnants from the last (probably several) residents. There was a sock behind the sleeper sofa, candy wrappers behind the TV/dresser. Appeared to be water damage to the bottom of the dresser the fridge sits

Mumina Hasan

( I’ll start with the good and then go into the bar) The breakfast was okay. They had a pretty good selection to choose from. The woman chef who works there was very friendly and had a bubbly energy. I loved interacting with her. I stayed here for three nights while on a work trip. I wish I could leave a better review. When I arrived, I had some things to put in the fridge but had to clean it out first since there was quite a bit of opened food in it. I went to put my clothes away and it was crumbs as well as hair in the drawers that I had to clean out since I was told housekeeping wouldn’t be available. The bathroom sink had not been cleaned off so there was soap stains around the faucet and sink. I have attached some photos of other areas in the room that they don’t think will be checked by the people staying in them, so they don’t clean it. You’d think it would be better during Covid but I was disappointed. I checked out the pool and hot tub later and felt like I just got out of dirty bath water when I was done. I smelled disgusting because of what was washed into that water. I asked the front desk how often they change the way and I was told every six months. I can see why that salt water stunk so badly. I went downstairs at about 1 a.m after traffic died down, to turn in my towels because I was told to use my bath towel for the pool due to backed up laundry. When I went down to turn in the bath towels and get more, I was polite and was met with a rude reaction. I think the woman was doing some school work and when I asked, she rolled her eyes and didn’t say anything before getting up and grabbing some keys. She came from behind the desk while still saying nothing and turned around the corner of the desk before saying, “follow me”. I went in the laundry room with her and put my towels in the dirty clothes hamper before she picked some other ones out and gave them to me before I said thank you and we silently parted ways.

Mandolinman58

I love this place. Unfortunately under appreciated. Did you know they have a pool and a salt water pool? Horrock's is just across the parking lot which means after 11 AM you can eat, drink and be merry! Handy to a variety of shops and restaurants.