Badcock Home Furniture &more

Donna Marshall

RUN don’t walk AWAY from Badcock Furniture in Rockledge / Cocoa on US 1. Bought a mattress from there. They have a policy that if you purchase a mattress and it does not work out or you don’t want it you can exchange it for another up to 45 days. Well, what they don’t tell you is that if you decide to take one that is cheaper that they are going to steal from you and keep the difference. We are out approx. $450.00. It gets better. The original mattress that arrived was either USED or damaged. The mattress had a huge dip that is formed when someone lays on it. Of course, they claim they would not sell you a USED mattress but if it wasn’t then it was faulty from the factory from the beginning. What made matters worse was the inconsiderate, uncaring attitude of their store manager Robert. First of all, this went on for almost a week. Every day we would call to speak with him and were always told he will call you back by the end of the business day. Finally had to threaten with ugly emails, reviews etc and he was out of the office but WOW suddenly stepped back in and could take my call. It didn’t matter. He did us a “solid” yes, his words, by taking it back. Hmmmm ok that’s your policy? He did not care, he would not listen, said there was no way that mattress was USED or damaged etc, etc. We even invited them to come to the house and lay on it for themselves. Someone from the warehouse was suppose to do just that but WOW they ended up in the ER that day! So if you are looking to buy a mattress or anything else……RUN don’t walk away from Badcock Furniture.

Jill Hoover

Michelle was very helpful and knowledgeable. She was very kind and not pushy at all.

Carol Stevenson

Very friendly and helpful service.

Mike Miller

Carlos was a great rep. Very friendly and knowledgeable of his inventory to help me with my selection.