Electronic Merchant Systems

Category: Financial institution

Address: 161 Worcester Rd STE 304, Framingham, MA 01701, USA

Phone: +19783962239

Opening hours

Sunday: Closed

Monday: 8AM–5PM

Tuesday: 8AM–5PM

Wednesday: 8AM–5PM

Thursday: 8AM–5PM

Friday: 8AM–5PM

Saturday: Closed

Reviews

J Benway

Jul 28, 2022

Jeremy and David we're excellent to work with. Fast response, and our new system is up and running. Awesome.

D M

Apr 27, 2022

I'd give negative stars if I could. Signed up with this place during covid. Got a call from a lyndsay who was working from home who was very distracted the whole call. After we finally went back to work she was MIA. We now have months worth of charges that she will not attest to. We told her we wanted to cancel she called once now wonT answer ANY CALLS. Also * if you want to cancel with them OVER 500$ to do so. They say we signed something but they will not release what we signed and it is expired in our end the digital version. NEVER EVER EVER WORK WITH THEM . You will be scammed with fees and bogus tests you must run every few months or charged if you don't! BUT THEY DINT TELL YOU. It's just "apart of your bill" absolutely disgusted with this place. Asked Lyndsay our lady to have her boss get back to us. GHOSTED. multiple emails GHOSTED. Ems says she doesn't work for them. She subs out somewhere else. JUST SAVE YOURSELF A HASTLE AND DONT GIVE THEM YOUR MONEY. GO TO SQUARE.

Expert Auto

Jul 9, 2021

Great company to work with. They have an awesome team of professionals working with them. They take their jobs very seriously. They're extremely kind and helpful. David Ringland was assigned to help our business. He was very professional and caring. He went above and beyond to make sure we got the best deal and service.

Clifford Mediawire

May 13, 2021

This was the worst possible experience I've ever had with a merchant processor, they started us out with a 25k monthly limit in Oct 2020, it was increased every month to 200k by February 2021, there was zero chargebacks for 4 months, a few chargebacks came in as expected, most if not all were card holder fraud, and on top of it 80% of which were reversed. EMS did not care, did not work with us at all, they just closed the account and is holding over $60,000.00 of our money, stating that we went over the 2% chargebacks, that's 98% satisfied customers, yet they blamed it on the bank and closed the account, now I'm stuck waiting for my money which they say will be returned in 211 days from my last batch, its ridiculous as there is very little risk as dictated by our history. On top of that since the account has been closed the chargebacks we won are supposed to be credit to our account or god forbid be returned to us, they don't even acknowledge this, so I'm left in the dark wondering if Ill ever get my money back. I warn every company that is thinking about working with EMS to be very cautious, they do not stand by their merchants and will close your account and keep the reserve as long as they see fit. Also I am taking a big risk by sending this review as EMS has the capacity to put our company on MATCH, but I don't care, these thieves need to be exposed for whom they really are, we wary and think twice before you engage with this dishonorable, morally bankrupt entity called EMS.

Thanks! Your review is awaiting moderation.

Questions & Answers

Do you have options for Service-Based Businesses?

Electronic Merchant Systems | Sep 26, 2020
Electronic Merchant Systems | Sep 26, 2020

Not all businesses have brick-and-mortar locations for POS systems, but you of course still need to process payments. EMS' Virtual Terminal Payment Gateway solutions make email invoicing, recurring payments, and collecting repeat payments simple.

Do I have to sign a contract?

Electronic Merchant Systems | Sep 26, 2020
Electronic Merchant Systems | Sep 26, 2020

The relationship between you and your Merchant Services Provider should be considered a partnership. While EMS does utilize a Merchant Agreement, we believe that transparency is the key to keeping this partnership healthy. You won’t find any hidden fees or contract clauses when you work with us.

What do I do if I'm having issues with my service or products?

Electronic Merchant Systems | Sep 26, 2020
Electronic Merchant Systems | Sep 26, 2020

Your Merchant Services Provider should provide you with excellent customer service. The EMS Customer Support team is available 24/7/365 to assist our merchants. Whether you have a question at 3pm or 3am, send us an email or give us a call – we’ll be here!

What exactly is a Merchant Account?

Electronic Merchant Systems | Sep 26, 2020
Electronic Merchant Systems | Sep 26, 2020

A merchant account is a type of bank account that allows you to accept payments via credit or debit card. It is an agreement between your business, the bank, and a payment processor for the settlement of card transactions. At Electronic Merchant Systems, we believe in the phrase “No Good Merchant Left Behind”, so we can approve merchant accounts even if your credit score is below average.

What Web Hosting Services do you offer?

Electronic Merchant Systems | Sep 26, 2020
Electronic Merchant Systems | Sep 26, 2020

We offer web hosting services that give you virtual real estate on the web, which includes data storage, email, web transfer, design, and administrative tools.

What variations of MaxxPay do you offer?

Electronic Merchant Systems | Sep 26, 2020
Electronic Merchant Systems | Sep 26, 2020

At Electronic Merchant Systems we offer MaxxPay Premier, Pro, and Mini.

What is Cryptocurrency?

Electronic Merchant Systems | Sep 26, 2020
Electronic Merchant Systems | Sep 26, 2020

Cryptocurrency is a digital or virtual currency designed to be used as a form of payment. There are nearly 1,600 different cryptocurrencies available, the top three being Bitcoin, Ethereum, and Litecoin.

What is a POS Terminal?

Electronic Merchant Systems | Sep 26, 2020
Electronic Merchant Systems | Sep 26, 2020

A Point of Sale Terminal (POS) is a safe and secure way to accept payments at your store. Our NFC-enabled and EMV-certified terminals will provide you with the enhanced security of chip card acceptance and allow your customers the convenience of making a payment with their mobile wallet.

What are the benefits of EMS Mobile?

Electronic Merchant Systems | Sep 26, 2020
Electronic Merchant Systems | Sep 26, 2020

With EMS Mobile you can process credit card payments with your existing mobile device, email invoicing, and utilize cloud-based sales and inventory tracking, which allows you to view all past transactions in detail on your device, including cash transactions. This feature allows you to perform voids, refunds, and re-send receipts to your customers. Signatures and receipts are stored for the lifetime of the account.

Do you offer Ecommerce solutions?

Electronic Merchant Systems | Sep 26, 2020
Electronic Merchant Systems | Sep 26, 2020

Yes, we offer innovative eCommerce solutions, whether you need to establish your web presence, add a store to your existing website, or even enable payments for an existing online store, we have the tools and experience to help you.

Why do I need a Website?

Electronic Merchant Systems | Sep 26, 2020
Electronic Merchant Systems | Sep 26, 2020

A website is usually the first place your customers will go when they want to learn more about your business or contact you with questions. Having a website will help you build credibility, stay competitive, display your products or servies, monitor data, and utilize digial marketing strategies to help you connect with your potential customers.

How can EMS help with my Web Design?

Electronic Merchant Systems | Sep 26, 2020
Electronic Merchant Systems | Sep 26, 2020

When you choose EMS for your website design needs, you can also leverage our web tools and ecommerce experience for business success. Along with a responsive web design, we offer web hosting, payment gateway, data storage, email, web transfer, design & administrative tools, and control over the shopper’s buying experience while on the web.

What are your customer support options?

Electronic Merchant Systems | Sep 26, 2020
Electronic Merchant Systems | Sep 26, 2020

At Electronic Merchant Systems we offer customer support 24/7/365. Our dedicated customer service professionals are trained to handle questions, overcome challenges, and further educate our merchant account holders about our products, services, and payment acceptance anytime you need them.

What is Payment Gateway?

Electronic Merchant Systems | Sep 26, 2020
Electronic Merchant Systems | Sep 26, 2020

Our payment gateway API allows you to seamlessly connect your online store to credit card networks and streamline your transaction processing. This functionality is pre-programmed and ready to roll for most commercially available shopping cart applications.

What are the benefits of Total Touch POS?

Electronic Merchant Systems | Sep 26, 2020
Electronic Merchant Systems | Sep 26, 2020

The Total Touch POS system has open table management which can help you manage tables, servers, as well as improve guest experience. The Total Touch POS has a simple, easy-to-use interface, gift and loyalty card programs, online and mobile ordering, pre-authorize bar tabs, a kitchen display system, various payment options, and employee management which allows you to manage employee permissions, schedule staff, and track time from any terminal.

Why should I partner with EMS?

Electronic Merchant Systems | Sep 26, 2020
Electronic Merchant Systems | Sep 26, 2020

When you choose to partner with EMS, you will have access to all of our unique, top-of-the-line secured payment processing devices, services, and industry-leading payment processing fees.

What products do you have?

Electronic Merchant Systems | Sep 26, 2020
Electronic Merchant Systems | Sep 26, 2020

At Electronic Merchant Systems we offer payment processing, EMV and Apple Pay, mobile payment processing, gift and loyalty cards, and web development and design.

Do you offer Partnerships?

Electronic Merchant Systems | Sep 26, 2020
Electronic Merchant Systems | Sep 26, 2020

Yes, at Electronic Merchant Systems we offer different types of partnerships to serve and support various businesses. Whether you are an Agent, Financial Institution, or POS Reseller, you can trust us to provide the products, tools, and resources you need to help successfully grow your business.

What services do you offer at EMS?

Electronic Merchant Systems | Sep 26, 2020
Electronic Merchant Systems | Sep 26, 2020

We offer handheld credit card machines, payment gateway integration for websites, website development and design, and payment processing.

What is Electronic Merchant Systems?

Electronic Merchant Systems | Sep 26, 2020
Electronic Merchant Systems | Sep 26, 2020

We are a financial institution that offers trouble-free integrated payment processing solutions. EMS is the largest privately owned and operated credit card processing company in the United States.

What are your business hours?

Electronic Merchant Systems | Sep 26, 2020
Electronic Merchant Systems | Sep 26, 2020

We are open Monday through Friday from 8AM-9PM, and closed on the weekends.

Where are you located?

Electronic Merchant Systems | Sep 26, 2020
Electronic Merchant Systems | Sep 26, 2020

Electronic Merchant Systems is located at 161 Worcester Rd #304, Framingham, MA 01701.

Thanks! Your answer is awaiting moderation.

Thanks! Your question is awaiting moderation.

Related Places