Best Western Plus Gas City

Tawnya

Positive: Convenient- good staff, easy to check in and out. Good breakfast. Negative: Our bathroom needed help, toilet seat needed changed, had peeling areas on the surface. One corner of shower was exposed to inner wall, looked moldy too. Pool was nice but cold!

Brat Child

The front desk staff was really helpful in a time of need. The rooms are really nice. Great pool. Nice area for breakfast where guests are able to sit and eat at a nice table and clean area. And the front lobby area has a nice sitting area as well. Nice kept ladies room outside of the pool area. Nice vending machines not far from the front desk. The hotel was kept clean.

April Gibbs

The rooms are clean but it's time for an upgrade which has nothing to do with the employees who are amazing! I'm giving this hotel 5 stars bc of the service and Dixie is amazing! She was very understanding to my children who both have autism and made sure to put me somewhere they wouldn't bother other customers. She was very helpful on other things, every employee I interacted with was polite and helpful for the entire 3 days we were there! Thank you BW employees!

Patty Allgeier

Very disappointed! I have stayed here before a few years ago and all was well. This time was not that way. Chose this hotel for the pool and exercise facility and paid extra compared to other hotels to have those items. First thing I see on arrival is a POOL CLOSED for Maintenance sign. When I checked online reviews I found out the pool was closed last month as well. The clerk tried to say it was a momentary closure for maintenance. When I told her it was closed since March at least she said she would talk to the manager. Went to use the bicycle in the exercise center and it was broken too. Of course that had only happened the day before according to the clerk. When I made my reservations, I got two rooms. I reserved with my card and wanted to separate payments to 2 separate cards. The clerk could not do that. We left the hotel for the afternoon and when we came back all our room keys were no longer working, so we had to go back to the desk to re-activate. They did that, but she never even asked my name, she just activated the cards for the room numbers I gave her. Anyone could have given any room number and gained access to that room! At breakfast we were told there were no waffles because someone turned off the waffle iron. My mother looked for tea and was told "Oh we ran out of that last week" The food was tasteless. We ate at Cracker Barrel the next morning. The vending machine didn't work. There were no facial tissues in the rooms. I never give bad ratings but this was beyond the limitations of my patience. I will never came back that is for sure. I will go to Super 8 before I come to this place again. It's cheaper and you get the same things. The only reason I am giving 2 stars is the rooms were clean.