New Start Group

Danielle Benincasa

The worst management company in NYC. I wish I could give this place -10 stars. The building is infested with rats in the walls and ceilings that they do nothing about but throw poison and let them die, rot, and smell. The building barely has any hot water so have fun taking cold shower all winter long. And to top it all off, the women who work in the office are the rudest most miserable people I have ever met. LaQuasia Thomas has got to be the most miserable of them all. I have never seen such terrible customer service and communication. Save yourself some stress and do not live in one of their buildings.

Mariame Barry

Management is horrible. Constantly makes up stories and excuses for horrible work. Rent is constantly changing and loving conditions are treacherous. No renovations and when they do it is worse than what it was before. Little to no hot water. Land lord doesn’t care about living conditions and horrible rodent infection.

Irina Z

The worst of them all. You don’t know what a truly a horrible apartment management company is until you deal with these folks. Absolutely rude and never willing to help. Below is just one of the many situations we had with them. There is no online payment and you have to pay be sending them checks/money orders. They once misplaced our check. When we asked if they could look for it they refused and requested a new check to be sent. I have been in their office and seen how disorganized they are so I am not surprised they lost the check. We then voided the check and sent them a new one. Of course they charged us the late fee. A couple of weeks later they found the missing check. They were told it was voided yet they tried to cash it. Guess what? They charged us bounced check fees. When I emailed them and asked to adjust our bill to remove the two fee charges they simply didn’t respond to my emails. You think you can elevate the issue to the upper management but you can’t. We asked if we could speak to someone up the ladder and they simply answered “No”. We were, in fact, never in any situation permitted to speak with anyone except the receptionists. And that, by the way, included the super. We weren't permitted to call the super even when, in the dead of winter, the building's heat went out. When we contacted the office to have someone come out and work on the heating tank, we were told that this didn't qualify as an emergency. The temperature in our unit (as well as in others) was near freezing. Does that sound like "not an emergency"? And does that sound like the response of a dependable and humane apartment management company? And believe me, it’s not just us: every other tenant we met was deeply unhappy with them. The management seems to be the prime reason people move out. Please avoid them at all costs!

Janet Trent

Management is the worst and unprofessional. The building I reside in has no internet or WiFi. Beware they do a lot of double talking if u know what I mean.