Berkshire Eye Center

Larry Matte

I feel very comfortable placing my eye care with Dr. Singer. However, the lack of the same day return of phone calls is a problem. In addition, the eye center tends to overbook. The last time I was there I waited about 40 minutes and had to “sound the alarm” for them to finally take me into the examining room. Their overall customer service needs improvement.

Jane Mcw

Dr. Singer is fabulous. She's very knowledgeable and caring. Everyone at the Eye Center is wonderfully helpful.

Evan Smith

I used to have nothing but positive to say about Berkshire Eye Center. I was treated very well. I had been both to the Great Barrington and Pittsfield locations. Now I can’t get them to return a phone call. They also talked me into purchase plan for contact lenses that in paper sounded like a good deal. However no savings have materialized. I called them again a few days ago and left a message. I can’t ever seem to get a live person on the phone. If they treat all their clients like this they won’t have much of a clientele soon. UPDATE: I finally got a call back from Wayne to help me out with an issue other than rebate issue. Regarding the rebate issue in response to Karen Ruscio's reply, I called a couple of times right after I got the lenses in the mail to figure it out. I even stopped by the office one day, but there was a sizable crowd of people in the queue ahead of me. Rebates are always fraught with gotchas. Manufacturers love them because historically many do not follow through. There were no instructions in the package on how to redeem such a rebate, so between that and the non-returned phone calls, I would advise others to avoid the proffered managed care option in favor of an online retailer or wholesale club (BJs or Costco) for guaranteed savings instead of the gamble of being able to cash in on a rebate.

Bobby Miller

I went in 15 minutes early for my appointment to look at frames. There was an elderly couple in front of me who had just arrived to pick up their glasses. After handing them their frames for the wife the husband then asked if the staff would please fit them on his wife to make sure they were correct. The staff member behind the desk informed them that they would have to make another appointment for the fitting. Being elderly and having driven there from God knows how far away, it would have been nicer to take a few minutes to serve them instead of making them come back on another day. How inconsiderate and unprofessional to have them make another appointment when they were there to pick up their glasses and have them fitted in the same appointment. I will never go there again.