Dunloggin Veterinary Hospital

Courtney R

We have been taking our dog to this vet center for many years & can favorably recommend Dr. Rikki Kane who has always been helpful, diligent, & compassionate. But, Dr. Holland's grotesque behavior towards us when our dog died suddenly and unexpectedly has left me in tears even days later. Over the last year we had seen more of Dr. Holland and Dr. Beeson who, together, started my dog on a three drug therapy of SSRI, benzodiazepine, & a sedative within the last 8-10 weeks as his anxiety was recently worsening. His new medications were actively being adjusted when he died suddenly, without any terminal diagnosis while we were out of town. Though we notified the staff immediately and the staff stated they would arrange for transportation of our dog to their office no vet actually called to speak to us. We called back saying we hadn't heard anything but still only spoke to front desk staff. We made arrangements to come in on Monday morning to see him & discuss what may have happened/what to do next, which in our mind was a necropsy as we figured they would be just as interested in identifying the cause of death as we were. But that assumption was wrong. Instead we arrived to find our dog had been frozen for 4 days, in a distorted state of rigor with a leg sticking up in the air & his muzzle bent and crooked from, what I can only believe was, being shoved tightly in the freezer. When I asked when the vet was coming in to talk to us the staff seemed surprised that I wanted to talk to someone. Dr. Holland came in and stated she wasn't there the previous week and didn't know anything about what happened but heard we wanted to talk to someone. She leaned on my dog's frozen leg, using it as an armrest, as she dismissed our worries about his medication regimen, risk for serotonin syndrome or respiratory depression, & stated the idea of doing post-mortem analysis to discover what happened was not something they performed there & we would have to find a lab that handled that. When I clarified if we would have to find it ourselves or if she would be able to help she let me know she had a full schedule to see & was very busy but she could try to help us. Not wanting to interrupt her schedule while I grieved, I asked if she could send someone else in since she was so busy & I was becoming ever more upset by her disrespectful handling of my dog's body. Dr. Holland immediately became agitated at my request. Shaking & shouting in anger she told me repeatedly she was the "top" and this vet, that she owned the place, & that she would not allow anyone else in to talk to us so we could "take [her] help or take [our] dog and leave." When I said if those were our choices we would be going but that I felt shocked by her actions and would be giving this to the board of veterinary medicine she told me to "go ahead, they wont do anything to me." She then practically barricaded the door & grabbed my dog's body bag when I went to pick it up still shouting, shaking, & crying that I was attacking her & that no one else in the office could help me more than she could. Dr. Shulkin entered & Dr. Holland finally left. We learned from Dr. Shulkin they have no policies in place for how to handle sudden deaths like ours since they happen so infrequently and that our dog was frozen because they lacked the refrigeration space big enough for him, that no vet called to talk to us because they would only do that if they had a significant relationship to the client (so none of the vets felt obligated to call). He let us know he can perform necropsy there unlike what Holland said. Ultimately, we chose to have him transferred to JHH for the necropsy but Dr. Holland left off the benzo from the med list she faxed to JHH which was a red flag to me. Sadly, JHH couldn't perform it anyway because he was too frozen. Dr. Holland made a painful situation for us all about her; and, the office's practices destroyed any chance we had of finding closure for our dog's sudden and unexpected death. I would not wish this on anyone and as such cannot recommend anyone utilize this vet.

Marianne Queen

Been coming here a few years, now. Every single visit is a great experience. You can tell everyone really loves animals, here. I could move an hour away, and I would still bring Johnny here. Doctors and staff, just wonderful.

Rob Voellinger

The staff are patient and kind and Dr Gibbons was great!

Cole O

Been bringing my pets here since 80's when Dr. O'Mara ran the practice. They are great with animals and owners